London Borough of Lewisham (23 010 798)

Statement Upheld Allocations 05-Mar-2024

Summary: there was fault in the way the Council considered Miss X’s request for a medical assessment and a review of her priority on the Housing Register. She has recently been offered a property. But she did not get a decision on her request for medical priority and is left with the uncertainty of not knowing whether she might have been awarded higher priority on medical grounds. The Council has agreed to provide a personal remedy for Miss X and to make service improvements.

London Borough of Tower Hamlets (23 015 931)

Statement Closed after initial enquiries Allocations 03-Mar-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate the Council’s assessment of Mr X’s current application because it is reasonable for him to ask for a statutory review of the Council’s decision.

London Borough of Hounslow (23 006 113)

Statement Closed after initial enquiries Allocations 02-Mar-2024

Summary: We will not investigate this complaint about the Council’s refusal to accept a housing application to its housing register. It was reasonable for the applicant to ask for a statutory review of the decision and this is ongoing.

London Borough of Croydon (23 009 524)

Statement Upheld Allocations 01-Mar-2024

Summary: Mrs G complained about how the Council dealt with her request for a suitability review of her interim accommodation and its subsequent delay in providing her family with suitable accommodation. We found the Council at fault for causing unnecessary delays in the review process and for its ongoing failure to move her family to a suitable interim accommodation. The Council should apologise to Mrs G and make payment to remedy the injustice it caused, and continues to cause, her and her children.

London Borough of Newham (23 015 975)

Statement Closed after initial enquiries Allocations 29-Feb-2024

Summary: We will not investigate this complaint. The Council’s fault with Miss X’s housing application did not deprive her of an offer of housing. Miss X can reasonably ask the Council for a suitability review of her temporary accommodation.

Norwich City Council (23 016 423)

Statement Closed after initial enquiries Allocations 29-Feb-2024

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his housing register priority. This is because there is insufficient evidence of fault to warrant an investigation.

Kirklees Metropolitan Borough Council (23 016 439)

Statement Closed after initial enquiries Allocations 29-Feb-2024

Summary: We will not investigate this complaint about the complainant’s priority on the housing register and neighbour problems. This is because there is insufficient evidence of fault by the Council and because we have no power to investigate the complaint about neighbour nuisance.

London Borough of Waltham Forest (23 016 464)

Statement Closed after initial enquiries Allocations 29-Feb-2024

Summary: We will not investigate this complaint about the Council’s offer of a property and its assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Brighton & Hove City Council (23 016 119)

Statement Closed after initial enquiries Allocations 27-Feb-2024

Summary: We will not investigate Mr X’s complaint about the Council removing him from its housing register. This is because there is insufficient evidence of fault in the way it made its decision.

London Borough of Lambeth (23 014 597)

Statement Closed after initial enquiries Allocations 27-Feb-2024

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application and offer of housing. There is insufficient evidence of fault which would warrant an investigation.