NHS East London NHS Foundation Trust (22 004 688a)

Statement Not upheld Mental health services 21-Feb-2024

Summary: We uphold Ms Y’s complaint about the care and treatment of her sister, Ms X. We found fault by the Care Home in the care it provided to Ms X’s and its record keeping. We also found fault in the way the Mental Health Trust communicated with Ms Y. This meant Ms X did not always receive the care she was entitled to. Ms Y has also been caused distress, frustration and uncertainty. We recommend the Care Home and the Mental Health Trust apologise to Ms Y. The Care Home will also pay Ms Y £200.

NHS North Central London ICB (22 004 688b)

Statement Not upheld Mental health services 21-Feb-2024

Summary: We uphold Ms Y’s complaint about the care and treatment of her sister, Ms X. We found fault by the Care Home in the care it provided to Ms X’s and its record keeping. We also found fault in the way the Mental Health Trust communicated with Ms Y. This meant Ms X did not always receive the care she was entitled to. Ms Y has also been caused distress, frustration and uncertainty. We recommend the Care Home and the Mental Health Trust apologise to Ms Y. The Care Home will also pay Ms Y £200.

Barnet, Enfield & Haringey Mental Health NHS Trust (22 004 688c)

Statement Upheld Mental health services 21-Feb-2024

Summary: We uphold Ms Y’s complaint about the care and treatment of her sister, Ms X. We found fault by the Care Home in the care it provided to Ms X’s and its record keeping. We also found fault in the way the Mental Health Trust communicated with Ms Y. This meant Ms X did not always receive the care she was entitled to. Ms Y has also been caused distress, frustration and uncertainty. We recommend the Care Home and the Mental Health Trust apologise to Ms Y. The Care Home will also pay Ms Y £200.

Hugh Myddelton House Care Home (22 004 688d)

Statement Upheld Mental health services 21-Feb-2024

Summary: We uphold Ms Y’s complaint about the care and treatment of her sister, Ms X. We found fault by the Care Home in the care it provided to Ms X’s and its record keeping. We also found fault in the way the Mental Health Trust communicated with Ms Y. This meant Ms X did not always receive the care she was entitled to. Ms Y has also been caused distress, frustration and uncertainty. We recommend the Care Home and the Mental Health Trust apologise to Ms Y. The Care Home will also pay Ms Y £200.

Sheffield Health & Social Care NHS Foundation Trust (23 012 401a)

Statement Closed after initial enquiries Mental health services 20-Feb-2024

Summary: Mrs X and Miss X complain about the events surrounding Miss X’s removal from home and detention in hospital under the Mental Health Act 1983. We have decided not to investigate their complaints about the Council.

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (23 008 426a)

Statement Not upheld Mental health services 08-Feb-2024

Summary: Mr X complained to the Ombudsmen about the actions of Cumberland Council and Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust, relating to his mental health care. We did not uphold Mr X’s complaint as we found no fault in the organisations’ actions.

Cambridgeshire and Peterborough NHS Foundation Trust (23 010 468a)

Statement Closed after initial enquiries Mental health services 29-Jan-2024

Summary: We will not investigate this complaint about the care provided to Mr X when he was resident in a care home that acting on behalf of the Council. This is because an investigation would be unlikely to achieve anything further to what has been achieved through the local resolution process.

Tees, Esk & Wear Valley NHS Foundation Trust (23 012 178a)

Statement Closed after initial enquiries Mental health services 26-Jan-2024

Summary: We will not investigate Miss X’s complaint about the recommendation to detain her under Section 2 of the Mental Health Act. She has appealed that decision to the First Tier Tribunal (Mental Health), which was the most appropriate way to challenge the detention.

NHS North East and North Cumbria ICB (23 012 178b)

Statement Closed after initial enquiries Mental health services 26-Jan-2024

Summary: We will not investigate Miss X’s complaint about the recommendation to detain her under Section 2 of the Mental Health Act. She has appealed that decision to the First Tier Tribunal (Mental Health), which was the most appropriate way to challenge the detention.

Norfolk & Suffolk NHS Foundation Trust (23 012 113a)

Statement Closed after initial enquiries Mental health services 25-Jan-2024

Summary: The Ombudsmen will not investigate Mr X’s complaint about how he was detained under Section 2 of the Mental Health Act 1983. We are unlikely to find fault in the way Mr X was assessed before being detained. Also, there is insufficient injustice to warrant an investigation.