School transport


Recent statements in this category are shown below:

  • North Somerset Council (16 015 863)

    Statement Not upheld School transport 14-Jul-2017

    Summary: the Council acted without fault in offering advice on the availability of school places and its appeal panel acted without fault in considering an appeal against the refusal of home to school transport.

  • Cornwall Council (17 001 805)

    Statement Closed after initial enquiries School transport 10-Jul-2017

    Summary: The Ombudsman will not investigate Miss B's complaint because it is unlikely she would find fault in the Council's decision to refuse to provide school transport.

  • Essex County Council (17 003 733)

    Statement Closed after initial enquiries School transport 28-Jun-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint that the Council will not help her arrange school transport for her children because it is unlikely he would find fault on the Council's part.

  • Essex County Council (16 003 462)

    Statement Not upheld School transport 15-Jun-2017

    Summary: Mrs C's application for free school transport for her child was refused. The decision was in line with the Council's policy and was not fault.

  • East Sussex County Council (16 014 852)

    Statement Upheld School transport 14-Jun-2017

    Summary: The Council failed to consider properly the complainants' appeal regarding free school transport for their disabled son. The Council has agreed to offer the complainants a fresh appeal hearing.

  • London Borough of Hillingdon (17 000 881)

    Statement Not upheld School transport 12-Jun-2017

    Summary: The Council has now reinstated home to school transport for the complainant's son. Therefore I have discontinued my investigation.

  • Newcastle upon Tyne City Council (16 007 970)

    Statement Upheld School transport 08-Jun-2017

    Summary: The Council says it could have done more to reinstate school transport for Mr X's son who missed four weeks of education. There were also significant delays in the Council responding to Mr X's complaint and the Ombudsman's enquiries. The Council has agreed to pay Mr X £350.

  • Birmingham City Council (16 015 521)

    Statement Upheld School transport 06-Jun-2017

    Summary: There was fault in the way the Council considered Ms C's appeal against its refusal to increase the Personal Transport Budget to take her son, D, to the special school that he attends. The Council has agreed to offer Ms C a fresh appeal and to consider whether to amend its appeals process to allow oral representations.

  • Essex County Council (17 002 382)

    Statement Closed after initial enquiries School transport 05-Jun-2017

    Summary: The Ombudsman will not investigate Mr X's complaint because it is unlikely we would find fault in the Council's decision to refuse transport for his son's attendance at college.

  • North Lincolnshire Council (17 001 070)

    Statement Closed after initial enquiries School transport 05-Jun-2017

    Summary: The Ombudsman will not investigate Mrs M's complaint because it is unlikely we would find fault in the Council's decision to refuse to provide home to school transport.

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