School transport


Recent statements in this category are shown below:

  • East Sussex County Council (17 007 500)

    Statement Closed after initial enquiries School transport 07-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about the refusal of free school transport for the complainant's child. It is unlikely an investigation would find fault.

  • Lancashire County Council (17 006 644)

    Statement Closed after initial enquiries School transport 06-Sep-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about the Council's refusal to grant free school transport for her son because it is unlikely he would find fault in the Council's actions.

  • Staffordshire County Council (16 018 919)

    Statement Not upheld School transport 05-Sep-2017

    Summary: There is no evidence of fault in the process the Council followed when it made changes to Child Y's transport or in how it considered Mrs X's complaint.

  • Medway Council (16 008 920)

    Statement Upheld School transport 04-Sep-2017

    Summary: Mrs B's complains about the Council's decision to refuse home to school transport for her daughter, C. The Ombudsman has found that the Council has failed to have due regard to the Statutory Guidance which requires councils to take into account whether there was a real possibility of getting a place at an alternative school, and that C was very unlikely to have got a place at the nearest qualifying school. The Council has agreed to pay Mrs B a sum equivalent to the transport costs incurred for C since September 2016, and to provide home to school transport from the date of the Ombudsman's decision. The Council will also undertake a review of its policy.

  • Kent County Council (17 007 535)

    Statement Closed after initial enquiries School transport 04-Sep-2017

    Summary: The Ombudsman will not investigate Mr and Mrs A's complaint that the Council was at fault in refusing their application and appeal for school transport assistance for their daughter. It is unlikely that he would identify fault on the Council's part.

  • Essex County Council (16 019 346)

    Statement Not upheld School transport 29-Aug-2017

    Summary: The Council refused to provide Mr D's son E with home to school transport. There is no evidence of Council fault in it not doing so.

  • Wokingham Borough Council (17 006 477)

    Statement Closed after initial enquiries School transport 25-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's decision to refuse his daughter, Y, free school transport. There is no evidence of fault by the Council.

  • Coventry City Council (16 010 403)

    Statement Upheld School transport 25-Aug-2017

    Summary: There is fault with how the Council has dealt with Y's Education, Health and Care Plan and application for school transport. It has already offered a suitable remedy for the injustice caused.

  • Bedford Borough Council (16 007 057)

    Statement Upheld School transport 25-Aug-2017

    Summary: There is no fault with how the Council has provided transport to and from school for Y. There is some fault with the customer service it has provided Mr X while dealing with his complaint.

  • Nottinghamshire County Council (17 005 392)

    Statement Closed after initial enquiries School transport 21-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about the refusal of free school transport for the complainant's child. It is unlikely an investigation would find fault in the way the panel made its decision.

;