London Borough of Brent (23 016 761)

Statement Closed after initial enquiries Other 27-Feb-2024

Summary: We will not investigate this complaint about the Council’s involvement with a primary school. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence the complainant has suffered a significant personal injustice from the matter complained about. We also have no powers to investigate complaints from public bodies.

North Yorkshire Council (23 016 234)

Statement Closed after initial enquiries Other 23-Feb-2024

Summary: We will not investigate this complaint about the school the complainant’s child attends. We cannot consider most complaints about what happens in schools and so the complaint is outside our jurisdiction.

North Northamptonshire Council (23 014 806)

Statement Closed after initial enquiries Other 15-Feb-2024

Summary: We will not investigate this complaint about how the Council supported Mrs X when her child was on a child protection plan. Most of the complaint is late and further investigation would not lead to a different outcome.

North Lincolnshire Council (23 018 293)

Statement Closed after initial enquiries Other 15-Feb-2024

Summary: We will not investigate Miss X complaint about a school off rolling her child. We cannot look at the School’s actions and we are unlikely to find Council fault.

London Borough of Bromley (23 014 019)

Statement Closed after initial enquiries Other 29-Jan-2024

Summary: We cannot investigate Miss X’s complaint the Council lied in a court report. We have no jurisdiction to investigate the contents of court reports or what happened in court.

Surrey County Council (23 014 869)

Statement Closed after initial enquiries Other 22-Jan-2024

Summary: We cannot investigate this complaint about the education provision for Mr X’s child and the Council’s decision not to investigate his complaint. This is because the complaint is about the internal management of a school which falls outside our jurisdiction. The law also says we cannot consider complaints about the actions of councils in relation to matters that are outside our jurisdiction.

Hampshire County Council (23 007 811)

Statement Closed after initial enquiries Other 22-Jan-2024

Summary: We will not investigate Ms X’s complaint about the Council’s decision to take safeguarding action. The Council has started care proceedings and the courts are involved. We cannot consider the complaint properly until after those proceedings have finished.

North Northamptonshire Council (23 013 521)

Statement Closed after initial enquiries Other 19-Jan-2024

Summary: We will not investigate Mrs X’s complaint about the charging structure at a private nursery. There is not enough evidence of fault in the way the Council exercised its monitoring function for the free early education entitlement to warrant investigation. Whether the nursery offers term-time only fees is not a function of the Council and we cannot investigate the actions of the nursery.

London Borough of Bexley (23 013 466)

Statement Closed after initial enquiries Other 17-Jan-2024

Summary: We will not investigate Ms X’s complaint about the Council’s policy related to early years funding. This is because in its response to her complaint, the Council has accepted there is contradiction between clauses in the funding agreement. It has apologised to Ms X and agreed to review the agreement. Further investigation by us would achieve nothing more.

London Borough of Southwark (23 008 833)

Statement Closed after initial enquiries Other 15-Jan-2024

Summary: We will not investigate this complaint the Council has not rehoused the complainant. There is not enough evidence of fault to justify our involvement.