Recent statements in this category are shown below:
Statement Upheld Alternative provision 04-May-2017
Summary: Mrs A complains about the Council's failure to provide her with educational advice and support and the lack of educational provision for her son, who is undergoing medical treatment. There was fault by the Council which caused injustice and the Council has agreed to remedy this by paying her £500.
Statement Closed after initial enquiries Alternative provision 24-Mar-2017
Summary: The Ombudsman will not investigate Miss J's complaint, because it is about the Council's actions and involvement in matters which happened in a school and which Miss J took to a tribunal. The Council's actions cannot be separated from the underlying matter which the Ombudsman cannot investigate.
Statement Upheld Alternative provision 10-Mar-2017
Summary: There was fault by the Council in failing to arrange adequate alternative provision for Ms C's son, D, when he was out of school from February 2015 to July 2016. The Council has agreed to pay Ms C £1400 to use for D's educational benefit and £100 for the delay in responding to her complaint.
Statement Not upheld Alternative provision 06-Mar-2017
Summary: the Council was not at fault for how it provided education to Mrs C's son following his exclusion from school or for its visit in April 2016.
Statement Closed after initial enquiries Alternative provision 07-Feb-2017
Summary: The Ombudsman cannot investigate Mrs A's complaint about the decision to remove her son's specialist literary provision because the decision was the responsibility of a school.
Statement Upheld Alternative provision 06-Jan-2017
Summary: The Council acknowledged that X's transition into a new school was unnecessarily delayed. The Council has already offered £1200 to remedy this injustice. There is evidence of further fault because the Council did not ensure that X's provision for specialist dyslexia teaching and occupational therapy was in place at his new school. The Council will arrange funding for additional provision to make up for this shortfall, apologise to Miss Y and pay £150 in recognition of the unnecessary time and trouble she has experienced.
Statement Closed after initial enquiries Alternative provision 17-Nov-2016
Summary: The Ombudsman will not investigate this complaint about the way the Council dealt with a parent's request for delayed entry to school in Reception year for her daughter. This is because she could not achieve a worthwhile outcome for the parent which would justify her involvement.
Statement Not upheld Alternative provision 11-Oct-2016
Summary: The Council was not at fault in the way it sought to make educational provision for child X. The Council did not make fulltime provision for child X when he was excluded, but the delays were caused because child X's father refused the suitable full time placement which would have met child X's needs. Child X is now attending the school specified in his Education, Health and Care Plan.
Statement Upheld Alternative provision 29-Sep-2016
Summary: Mrs F was unhappy the Council failed to put in place alternative provision for her son G when he could not attend school. There is evidence of fault leading to injustice for both Mrs F and G.
Statement Upheld Alternative provision 26-Sep-2016
Summary: The complainant alerted the Council of her son's difficulties at school but it failed to record the matter as a formal complaint. The Council has apologised for this and it will also review its policy about children missing from school due to health reasons because, in this case, the school had failed to alert it of the complainant's son's difficulties.