Kirklees Metropolitan Borough Council (23 016 328)

Statement Closed after initial enquiries Transport 12-Mar-2024

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council. In addition, the Council provided a satisfactory response regarding a complaint about an offensive comment.

North Somerset Council (23 017 642)

Statement Closed after initial enquiries Transport 11-Mar-2024

Summary: We will not investigate this complaint about the Council’s blue badge application process. This is because Miss B has not been caused a significant personal injustice by the Council’s actions.

Devon County Council (23 016 272)

Statement Closed after initial enquiries Transport 05-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of fault to justify our involvement.

London Borough of Lambeth (23 015 227)

Statement Closed after initial enquiries Transport 01-Mar-2024

Summary: We will not investigate this complaint about a blue badge application. This is because there is not enough evidence of fault. The Council has followed the correct process to decide the application, including assessment by an expert assessor. So the Ombudsman cannot question or criticise the outcome, even though the complainant disagrees with it.

Essex County Council (23 015 890)

Statement Closed after initial enquiries Transport 28-Feb-2024

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

Portsmouth City Council (23 016 714)

Statement Closed after initial enquiries Transport 27-Feb-2024

Summary: We will not investigate this complaint about an application for a concessionary bus pass. This is because there is insufficient evidence of fault by the Council and because the Council has now issued a pass.

London Borough of Harrow (23 016 282)

Statement Closed after initial enquiries Transport 27-Feb-2024

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council will offer the complainant a face-to-face mobility assessment.

Devon County Council (23 013 503)

Statement Upheld Transport 23-Feb-2024

Summary: The Council failed to properly assess Mr X’s eligibility for a blue badge.

Nottingham City Council (23 012 318)

Statement Closed after initial enquiries Transport 22-Feb-2024

Summary: Mr X complained about how the Council assessed his blue badge applications. We will not investigate Mr X’s complaint because events occurred too long ago and he could have complained earlier.

Brighton & Hove City Council (23 016 298)

Statement Closed after initial enquiries Transport 22-Feb-2024

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council has offered to accept a new application from the complainant.