Recent statements in this category are shown below:

  • London Borough of Newham (16 013 457)

    Statement Closed after initial enquiries Safeguarding 05-Sep-2017

    Summary: There is no evidence that the Council was at fault in the way it responded to Mr X's complaints. The Ombudsman cannot investigate his complaint about actions which took place in 2014. Mr X has complained to the Information Commissioner about other aspects of his complaint.

  • London Borough of Newham (16 011 526)

    Statement Not upheld Safeguarding 05-Sep-2017

    Summary: Ms V claims that the Council was at fault for failing to properly investigate safeguarding allegations. The Council carried out two full and fair safeguarding investigations which reached evidence based conclusions.

  • Stockport Metropolitan Borough Council (16 018 909)

    Statement Upheld Safeguarding 01-Sep-2017

    Summary: The Council was at fault for asking a Care Home to produce a safeguarding report and then questioning its Manager about why she had done so. It has apologised for this fault. There are no faults affecting the outcome of its safeguarding investigation.

  • London Borough of Barnet (16 016 672)

    Statement Not upheld Safeguarding 01-Sep-2017

    Summary: The Council was not at fault in the way it considered Mr X's safeguarding alert and dealt with his subsequent complaint.

  • Surrey County Council (17 002 132)

    Statement Upheld Safeguarding 23-Aug-2017

    Summary: Ms X alleges fault by the Council in an adult safeguarding investigation it conducted when her mother was in a previous care home and its investigation of her complaints about the matter. There was fault by the Council which caused injustice to Ms X. I am satisfied the Council took action to remedy the injustice.

  • London Borough of Barking & Dagenham (16 018 063)

    Statement Upheld Safeguarding 23-Aug-2017

    Summary: There was no fault in the Council's decision to carry out a safeguarding investigation and the way it considered the investigation. However, the investigation should have been completed earlier and there was fault in the Council's communication. The Council has apologised for those faults.

  • London Borough of Camden (15 011 444)

    Statement Upheld Safeguarding 22-Aug-2017

    Summary: The Ombudsman found fault on Ms K's complaint made on behalf of her grandmother against the Council about the way it responded when she needed home care for 3 weeks and on reports about the care received during her 5 week stay in a care home. The record keeping during her home care was poor. The Council failed to show it properly considered her needs, the home's ability to meet them, any risks posed by her accommodation, or made a safeguarding referral. The agreed action remedies any avoidable injustice caused.

  • East Sussex County Council (16 015 241)

    Statement Upheld Safeguarding 09-Aug-2017

    Summary: The Council was at fault in the way in which it carried out a safeguarding enquiry following a fall Mr K suffered while in residential care. But the Council remedied matters by holding a second enquiry and investigating matters properly. There was also fault causing injustice insofar as the Council did not ensure that a different respite care home refunded the cost of property that went missing.

  • Stockport Metropolitan Borough Council (16 011 448)

    Statement Upheld Safeguarding 08-Aug-2017

    Summary: The Council significantly delayed completing a safeguarding investigation into allegations of abuse at care homes owned by the complainant. The Council has agreed to take action to remedy the complainant's injustice.

  • North East Lincolnshire Council (17 005 088)

    Statement Closed after initial enquiries Safeguarding 07-Aug-2017

    Summary: The Ombudsman will not investigate Miss X's complaint that her son was placed at risk while receiving treatment under section 3 of the Mental Health Act. This is because the services Miss X complains about were provided by the NHS, not the Council. The Ombudsman cannot investigate the actions of the NHS.