South Tyneside Metropolitan Borough Council (25 007 109)

Statement Upheld Safeguarding 07-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council social worker told a family member that he had provided information to the Council about the family member’s personal circumstances without their consent. This is because the Council has already apologised to Mr X and arranged training for the staff member involved. We consider this to be a sufficient remedy to this complaint.

West Northamptonshire Council (25 005 910)

Statement Closed after initial enquiries Safeguarding 04-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about the conduct of the Council’s social workers in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Stockton-on-Tees Borough Council (25 005 569)

Statement Upheld Safeguarding 01-Oct-2025

Summary: We will not investigate this complaint about failures in adult social care process to appoint a representative. The Council apologised for the impact of its fault and redid the process. We are satisfied with the actions the Council has taken and it is unlikely we would add anything further or reach a different outcome.

Derbyshire County Council (25 003 863)

Statement Closed after initial enquiries Safeguarding 30-Sep-2025

Summary: We will not investigate the Council’s responses to Mr X’s complaint about suffering hate and derogatory behaviour by his relative’s carers. This is because there is insufficient evidence of fault in the Council’s responses and there is no worthwhile outcome achievable.

Luton Borough Council (24 019 000)

Statement Upheld Safeguarding 23-Sep-2025

Summary: Ms X complained the Council has failed to properly investigate or take appropriate action in relation to safeguarding concerns raised in relation to Mrs Y. She also complained about poor communication and a failure to keep her informed. We found there is no evidence of fault in the way the Council responded to concerns about Mrs Y’s wellbeing. However the Council’s poor communication and failure to keep Ms X informed is fault. This fault has caused Ms X distress, worry and uncertainty. The Council will apologise and make a payment to remedy this injustice.

Leicestershire County Council (25 004 950)

Statement Closed after initial enquiries Safeguarding 23-Sep-2025

Summary: We will not investigate this complaint about the Council’s involvement in a safeguarding enquiry, in which Mr X was the alleged perpetrator. There is insufficient evidence of fault by the Council. Other matters are best considered by the Information Commissioner.

Westmorland and Furness Council (24 013 697)

Statement Upheld Safeguarding 22-Sep-2025

Summary: Ms X complains the Council did not properly investigate a safeguarding referral. She also complaints it delayed providing her with a copy of its report and communicated with her poorly. She says this caused her and her family avoidable and unnecessary distress. We find no fault with the Council’s safeguarding investigation. We find fault with the Council’s communication and delay providing Ms X with the report, which caused Ms X injustice. We are satisfied the action taken by the Council has remedied the injustice to Ms X.

London Borough of Bexley (24 017 773)

Statement Closed after initial enquiries Safeguarding 22-Sep-2025

Summary: We will not investigate this complaint about bullying in supported living accommodation because there is not enough evidence of fault to justify investigating.

Oldham Metropolitan Borough Council (25 005 770)

Statement Closed after initial enquiries Safeguarding 21-Sep-2025

Summary: We will not investigate this complaint about the Council providing insufficient support to Ms X and its communication with her daughter. This is because there is not enough evidence of fault by the Council and there is no worthwhile outcome achievable by us investigating.

London Borough of Harrow (25 002 500)

Statement Closed after initial enquiries Safeguarding 17-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of a safeguarding referral because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.