London Borough of Enfield (23 019 411)

Statement Not upheld Other 06-Aug-2024

Summary: We have ended our investigation into Mrs X’s complaint about the Council’s actions relating to adapting a property for her son, Mr Y, to live in with the family. There is no worthwhile outcome that can be achieved by further investigation. We cannot achieve the remedy that Mrs X seeks and parts of her complaint are late.

Westmorland and Furness Council (24 005 849)

Statement Upheld Other 05-Aug-2024

Summary: The Ombudsman previously found fault in the actions of the Council and recommended a remedy which the Council agreed to deliver. Mrs B complains that, almost four months after the Ombudsman’s decision was made, the Council had still not provided the agreed remedy. There was fault and the Council has agreed to deliver the remedy.

Bracknell Forest Council (24 003 503)

Statement Closed after initial enquiries Other 29-Jul-2024

Summary: We will not investigate Mr B’s complaint about the way the Council has handled his involvement with its services. Further investigation would not add to the Council’s response or lead to a different result.

Blackpool Borough Council (23 010 331)

Statement Upheld Other 28-Jul-2024

Summary: Mr D complained about the support provided to his daughter who lives in supported living accommodation. We found some fault in the Council’s service provision and communications. This resulted in some avoidable distress and frustration for Mr D and his daughter. The Council has accepted these findings and at the end of this statement, we set out action it has agreed to remedy this injustice.

Gloucestershire County Council (23 020 881)

Statement Closed after initial enquiries Other 28-Jul-2024

Summary: We will not investigate a complaint about how a Trust and a Council dealt with a complaint about the care provided to the complainant’s brother. This is because he did not provide consent to share his information and this was appropriately considered by the organisations during the local complaints process.

North East Lincolnshire Council (23 007 089)

Statement Closed after initial enquiries Other 25-Jul-2024

Summary: We will not investigate Mr P’s complaint. We are unlikely to find fault with the way North East Lincolnshire Council and NHS Humber and North Yorkshire Integrated Care Board decided how much to pay towards his direct payment.

London Borough of Hounslow (24 002 881)

Statement Closed after initial enquiries Other 24-Jul-2024

Summary: We will not investigate this late complaint about Mr X’s mother’s transfer to a care home in the Council’s area and her subsequent death after contracting COVID-19. There is not a good reason for the delay in the complaint being brought to the Ombudsman. In any event, we could not achieve a different outcome.

K and S Solutions Ltd (24 005 757)

Statement Closed after initial enquiries Other 23-Jul-2024

Summary: We cannot investigate this complaint about a Care Provider allegedly not paying rent. This is because the actions complained about do not relate to the provision of adult social care.

Nottinghamshire County Council (24 002 700)

Statement Closed after initial enquiries Other 16-Jul-2024

Summary: We will not investigate Mr X’s complaint about the quality of the deep cleaning completed by a cleaning company. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further outcomes as the Council has appropriately remedied the injustice caused by the fault accepted.

City of Bradford Metropolitan District Council (23 016 384)

Statement Closed after initial enquiries Other 16-Jul-2024

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to find another home care provider to provide care for her father at home. This is because an investigation would not lead to any worthwhile or further outcomes.