London Borough of Hillingdon (23 015 903)

Statement Closed after initial enquiries Other 01-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council refusing to pay for invoices for physiotherapy services he provided to an individual. This is because it is reasonable to expect him to take the matter to court.

Liverpool City Council (23 015 781)

Statement Closed after initial enquiries Other 28-Feb-2024

Summary: We will not investigate Mr X’s complaint about a data breach by the Council. This is because complaints about data matters such as this are best considered by the Information Commissioner’s Office.

Cornwall Council (23 015 877)

Statement Closed after initial enquiries Other 27-Feb-2024

Summary: We will not investigate Mr X’s complaint about the Council not having a contractual relationship with a care home and of refusing to pay the care home’s increased care charges. This is because we do not have appropriate consent for the care provider to make this complaint on behalf of its residents. In addition, there is another body better placed to consider the complaint.

Hertfordshire County Council (23 007 127)

Statement Upheld Other 23-Feb-2024

Summary: Mrs F complains on behalf of her son, Mr J, about his care and support at a supported living placement. There was fault in the care and support provided to Mr J which caused distress and put Mr J at risk of harm. The Council has agreed to apologise and make payments to Mrs F and Mr J to remedy this. There was fault in the way a best interest decision was recorded, but this did not cause injustice. We have ended our investigation into the issue of utilities bills as this is outside our jurisdiction.

Surrey County Council (23 015 511)

Statement Closed after initial enquiries Other 23-Feb-2024

Summary: We will not investigate Mr X’s complaint about a letter the Council sent him and about its response to his complaint about it. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

Cheshire West & Chester Council (23 015 600)

Statement Closed after initial enquiries Other 19-Feb-2024

Summary: We will not investigate this complaint about the actions of the Council regarding its communication with Mr B. This is because there is not enough evidence of fault having caused a significant injustice to warrant an ombudsman’s investigation. Further investigation by us could not add to the Council’s responses and it would be reasonable for Mr B to ask the Information Commissioner’s Office (ICO) to consider his complaints about being denied access to information he wants.

Cornwall Council (23 015 384)

Statement Closed after initial enquiries Other 13-Feb-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to consider his complaint about his employer, a care provider. This is because an investigation by this office would not be able to add to the response the Council has already provided which explains this is an employment matter between Mr X and his employer and not for the Council.

Devon County Council (23 013 698)

Statement Closed after initial enquiries Other 08-Feb-2024

Summary: We will not investigate Mrs Y’s complaint that the ICB failed to pay interest when it refunded nursing home payments made by Mrs Y’s mother, Ms X. Mrs Y also complained the Council and the ICB’s communication about this was poor. During our consideration of the complaint, the ICB apologised, offered to pay interest to Ms X, and said it would improve services. The Council accepted shortcomings in how it handled Mrs Y’s enquiries about the payment, and it addressed this by apologising and providing staff training. The Council and ICB have provided a reasonable remedy to the complaint, and an investigation would be unlikely to add anything further for Mrs Y.

Cumberland Council (23 008 426)

Statement Not upheld Other 08-Feb-2024

Summary: Mr X complained to the Ombudsmen about the actions of Cumberland Council and Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust, relating to his mental health care. We did not uphold Mr X’s complaint as we found no fault in the organisations’ actions.

Sunderland City Council (23 012 909)

Statement Closed after initial enquiries Other 07-Feb-2024

Summary: We will not investigate Mr X’s complaint about a meeting he attended in early 2022. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.