Domiciliary care


Recent statements in this category are shown below:

  • Interserve Healthcare Limited (16 015 747)

    Statement Not upheld Domiciliary care 13-Jul-2017

    Summary: There is no evidence of fault in how Interserve Healthcare reached its decision that it could not provide morning and evening care to Mr Z if it did not provide overnight care

  • Warrington Council (16 013 701)

    Statement Upheld Domiciliary care 11-Jul-2017

    Summary: There is no evidence that Mrs X was caused significant or lasting injustice by the way in which the care agency (acting on behalf of the Council) delivered her care. The care agency reimbursed some fees. The Council did not commission a package to include companionship but sought to ensure that eligible need was fulfilled in other ways.

  • Calderdale Metropolitan Borough Council (17 003 778)

    Statement Closed after initial enquiries Domiciliary care 07-Jul-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the way the Council considered a safeguarding investigation into the care of her mother, Mrs B, who has since died. This is because the Ombudsman could not add to the Council's investigation or make a different finding even if he investigated.

  • North Yorkshire County Council (16 016 548)

    Statement Upheld Domiciliary care 04-Jul-2017

    Summary: The Council was responsible for the actions of a care worker providing care to Mr Y on its behalf. It agreed to repay Mr Y the £5,500 that a care worker has been convicted of stealing from him. The Council also agreed to pay Mr Y £200 to reflect the time and trouble involved in bringing the complaint.

  • London Borough of Bexley (16 011 235)

    Statement Upheld Domiciliary care 30-Jun-2017

    Summary: The Council commissioned care provider did not carry out all the tasks within the care plan. This is service failure. The Council should review the care provider's procedures and staff training to prevent re-occurrence of the failings identified.

  • Kingston upon Hull City Council (16 005 525)

    Statement Upheld Domiciliary care 29-Jun-2017

    Summary: There was no fault in how the Council decided Mr P had capacity to make decisions about his care and support. There was no fault in how the Council arranged changes to Mr P's care and support. There were faults by the care provider in record keeping and staff handovers. There were delays by the Council and care provider responding to Ms D's complaints. The Council has agreed actions to remedy injustice caused to Ms D by these faults and prevent their reoccurrence.

  • London Borough of Islington (16 017 707)

    Statement Upheld Domiciliary care 29-Jun-2017

    Summary: The Council was at fault when Mrs B failed to receive the home care she needed and which the Council had commissioned on her behalf. The Council and Care Provider have already put processes in place to address the issues and the Council has offered to pay Mr and Mrs B £450 to remedy the injustice it has caused.

  • Mid Kent Senior Care Limited (16 018 225)

    Statement Not upheld Domiciliary care 29-Jun-2017

    Summary: The Care Provider was not at fault in how it provided care to Mr and Mrs B. It ensured it met the needs set out in their care plans, complied with its statement of purpose, and responded to concerns raised by Mr and Mrs B's children.

  • Lancashire County Council (16 016 136)

    Statement Upheld Domiciliary care 23-Jun-2017

    Summary: The care provider acting on behalf of the Council failed to administer medication properly, adhere to call times and communicate with Mr Y properly. The care provider has accepted that there were failings in the care it provided to Mrs S and the Council is involved in monitoring the care it provides. I however consider that the Council needs to take further action to remedy the complaint.

  • London Borough of Bexley (14 016 553)

    Statement Upheld Domiciliary care 22-Jun-2017

    Summary: There was fault in the way the Council dealt with issues Mrs X raised about the service a council care agency was providing.

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