Disabled facilities grants


Recent statements in this category are shown below:

  • Coventry City Council (17 008 581)

    Statement Closed after initial enquiries Disabled facilities grants 26-Sep-2017

    Summary: The Ombudsman will not investigate Mr A's complaint about the way the Council conducted an assessment of his need for a Disabled Facilities Grant. This is because it is unlikely he could add to the Council's response or make a different finding of the kind Mr A wants even if he investigated.

  • Manchester City Council (17 004 999)

    Statement Closed after initial enquiries Disabled facilities grants 21-Sep-2017

    Summary: The Ombudsman will not investigate Mr B's late complaint about poor quality shower installation work because he could not now investigate it effectively.

  • Northumberland Council (17 001 078)

    Statement Upheld Disabled facilities grants 20-Sep-2017

    Summary: Mr P complains about a new door fitted as part of Disabled Facilities Grant works. He says the door is not as expected. The Council has already acknowledged fault in its handling of the case and has provided a reasonable remedy. The Ombudsman has not found any evidence of additional fault. She has upheld the complaint and completed the investigation.

  • Ashford Borough Council (16 013 550)

    Statement Not upheld Disabled facilities grants 20-Sep-2017

    Summary: There was no fault in the Council's actions in relation to works undertaken on Mr B's home under a Disabled Facilities Grant. The actions of the Home Improvement Agency and the Contractors are not within the Ombudsman's remit.

  • Kent County Council (17 007 739)

    Statement Closed after initial enquiries Disabled facilities grants 19-Sep-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the Council's refusal to transfer her daughter's Ordinary Residence. This is because it is unlikely he will find enough evidence of fault with the actions taken by the Council to warrant an investigation.

  • Cornwall Council (15 005 743)

    Statement Upheld Disabled facilities grants 18-Sep-2017

    Summary: The Council accepted faults in the way it oversaw adaptations to Mr and Mrs C's home. It has already agreed to arrange and pay for some works, made a payment for loss of amenity and changed its procedures. This is a partial remedy. Mr and Mrs A have suffered avoidable distress through a prolonged period and so the Council has accepted my recommendation to make them an additional payment of £500 each to reflect this and arrange for an independent structural survey.

  • Southampton City Council (17 004 238)

    Statement Not upheld Disabled facilities grants 11-Sep-2017

    Summary: There was no fault by the Council because it refused to carry out a second occupational therapy assessment following the complainant's original application for a disabled facilities grant.

  • East Riding of Yorkshire Council (17 007 551)

    Statement Closed after initial enquiries Disabled facilities grants 07-Sep-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about the location of a boiler installed by the Council. Ms X complains too late and there is no evidence of recent fault.

  • London Borough of Harrow (16 016 225)

    Statement Upheld Disabled facilities grants 05-Sep-2017

    Summary: It was fault for the Council to not refund Mr X for part of a Disabled Facilities Grant (DFG). Mr X did not give the Council the final invoice for the works. But there is other written evidence of the work for which Mr X paid building firm A for the DFG eligible work. The Council should now assess Mr X's evidence, reach its view on the DFG sum it can reimburse, and provide another remedy for time and trouble.

  • London Borough of Redbridge (16 011 689)

    Statement Not upheld Disabled facilities grants 31-Aug-2017

    Summary: There is no fault in the way the Council has dealt with
    Mrs X's disabled facilities grant. The contract for works was between her and the builder and so outstanding works are a matter between her and the builder, not the Council.

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