Recent statements in this category are shown below:
Statement Closed after initial enquiries Disabled facilities grants 26-Sep-2017
Summary: The Ombudsman will not investigate Mr A's complaint about the way the Council conducted an assessment of his need for a Disabled Facilities Grant. This is because it is unlikely he could add to the Council's response or make a different finding of the kind Mr A wants even if he investigated.
Statement Closed after initial enquiries Disabled facilities grants 21-Sep-2017
Summary: The Ombudsman will not investigate Mr B's late complaint about poor quality shower installation work because he could not now investigate it effectively.
Statement Upheld Disabled facilities grants 20-Sep-2017
Summary: Mr P complains about a new door fitted as part of Disabled Facilities Grant works. He says the door is not as expected. The Council has already acknowledged fault in its handling of the case and has provided a reasonable remedy. The Ombudsman has not found any evidence of additional fault. She has upheld the complaint and completed the investigation.
Statement Not upheld Disabled facilities grants 20-Sep-2017
Summary: There was no fault in the Council's actions in relation to works undertaken on Mr B's home under a Disabled Facilities Grant. The actions of the Home Improvement Agency and the Contractors are not within the Ombudsman's remit.
Statement Closed after initial enquiries Disabled facilities grants 19-Sep-2017
Summary: The Ombudsman will not investigate Mrs A's complaint about the Council's refusal to transfer her daughter's Ordinary Residence. This is because it is unlikely he will find enough evidence of fault with the actions taken by the Council to warrant an investigation.
Statement Upheld Disabled facilities grants 18-Sep-2017
Summary: The Council accepted faults in the way it oversaw adaptations to Mr and Mrs C's home. It has already agreed to arrange and pay for some works, made a payment for loss of amenity and changed its procedures. This is a partial remedy. Mr and Mrs A have suffered avoidable distress through a prolonged period and so the Council has accepted my recommendation to make them an additional payment of £500 each to reflect this and arrange for an independent structural survey.
Statement Not upheld Disabled facilities grants 11-Sep-2017
Summary: There was no fault by the Council because it refused to carry out a second occupational therapy assessment following the complainant's original application for a disabled facilities grant.
Statement Closed after initial enquiries Disabled facilities grants 07-Sep-2017
Summary: The Ombudsman will not investigate Ms X's complaint about the location of a boiler installed by the Council. Ms X complains too late and there is no evidence of recent fault.
Statement Upheld Disabled facilities grants 05-Sep-2017
Summary: It was fault for the Council to not refund Mr X for part of a Disabled Facilities Grant (DFG). Mr X did not give the Council the final invoice for the works. But there is other written evidence of the work for which Mr X paid building firm A for the DFG eligible work. The Council should now assess Mr X's evidence, reach its view on the DFG sum it can reimburse, and provide another remedy for time and trouble.
Statement Not upheld Disabled facilities grants 31-Aug-2017
Summary: There is no fault in the way the Council has dealt with
Mrs X's disabled facilities grant. The contract for works was between her and the builder and so outstanding works are a matter between her and the builder, not the Council.