Direct payments


Recent statements in this category are shown below:

  • Warwickshire County Council (16 018 977)

    Statement Not upheld Direct payments 09-Aug-2017

    Summary: The Council was not at fault for refusing to provide a direct payment to Mr X so he could pay for a private appointee service. It must decide whether a direct payment is appropriate, and it has adequately explained why it did not consider this to be the case. The Council was entitled to make this decision.

  • Devon County Council (16 017 296)

    Statement Not upheld Direct payments 08-Aug-2017

    Summary: There is no evidence of administrative fault by the Council concerning a decision to cancel direct payments for Mrs C in 2015 and not to reinstate them in 2016.

  • Norfolk County Council (17 003 961)

    Statement Closed after initial enquiries Direct payments 08-Aug-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the charges for his care services. There is no evidence of fault in the way the Council reached its decision to charge Mr B for care services. Only the courts, ultimately, can issue rulings on whether a council has acted unlawfully.

  • Luton Borough Council (17 002 290)

    Statement Not upheld Direct payments 02-Aug-2017

    Summary: There was no fault in the way the Council dealt with Mrs X's request to employ a relative through direct payments to act as a personal assistant.

  • Sheffield City Council (16 013 915)

    Statement Not upheld Direct payments 31-Jul-2017

    Summary: There was no fault in the way the Council considered Ms X's care needs when completing a support plan and deciding her direct payments.

  • Hertfordshire County Council (17 005 184)

    Statement Closed after initial enquiries Direct payments 28-Jul-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the council's decision to recover overpayment of a carers direct payment. This is because it is unlikely he would find fault with the council's actions.

  • Luton Borough Council (17 002 969)

    Statement Closed after initial enquiries Direct payments 28-Jul-2017

    Summary: The Ombudsman will not investigate Mr A's complaint about the Council's decision to backdate charges for services he has received. This is because it is unlikely he would find fault with the Council's actions.

  • Kent County Council (17 005 847)

    Statement Closed after initial enquiries Direct payments 28-Jul-2017

    Summary: Mr C complains about non-payment for his work as a personal assistant. The Ombudsman cannot investigate this complaint. The Council was not responsible for paying Mr C.

  • St Helens Metropolitan Borough Council (16 019 320)

    Statement Upheld Direct payments 25-Jul-2017

    Summary: The Council was not at fault for refusing a request for a personal security system for personal assistants, or for asking Mrs S to move money from her son's direct payment account into his personal bank account. However, the Council failed to update the son's support plan to reflect increased funding for holiday pay.

  • Liverpool City Council (16 019 020)

    Statement Upheld Direct payments 19-Jul-2017

    Summary: While the Council properly explained the direct payments process and the implications of using a more expensive provider, it could have acted more quickly when it became aware not all assessed hours were being used. An appropriate remedy is proposed.

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