Decision search
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Royal Borough of Windsor and Maidenhead Council (24 023 246)
Report Upheld School transport 10-Feb-2026
Summary: The Council failed to decide if it was “necessary” to provide appropriate free transport to enable Ms X’s adult daughter, Miss Y, to attend the college named in her Education, Health and Care (EHC) Plan. It confused matters for adult learners, like Miss Y, who began their course after the age of 19, with the education transport rules for sixth form students. The Council’s amended Transport Policy 2024/2025 was not in line with the Education Act 1996 or case law for 19–25 year old learners with an EHC Plan. The faults caused Ms X avoidable frustration, avoidable time and trouble and uncertainty to her and Miss Y.
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North Tyneside Metropolitan Borough Council (24 020 290)
Report Upheld Alternative provision 04-Feb-2026
Summary: We found the Council delayed for 13 months in arranging alternative educational provision from February 2024 after Mrs X’s child, Y, was unable to attend school. This is the second time we have found the Council at fault for failing to provide education to Y. This caused Y to miss out on a suitable education and caused Mrs X distress, frustration and uncertainty.
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London Borough of Newham (25 012 176)
Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026
Summary: We will not investigate Ms Z’s complaint about the Council’s issuing of multiple Penalty Charge Notices and how it handled her complaint. The Council has cancelled and refunded most of the charges, so there is insufficient outstanding injustice to justify investigating these. There is not enough evidence of fault to justify investigating Ms Z’s outstanding concerns. It is not a good use of public resources to investigate complaints about complaint procedures alone.
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London Borough of Tower Hamlets (25 012 509)
Statement Closed after initial enquiries Council house sales and leaseholders 13-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision to withdraw its offer to buy Mr X’s home. This is because an investigation is unlikely to find fault with the Council’s actions.
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Bournemouth, Christchurch and Poole Council (25 013 023)
Statement Closed after initial enquiries Noise 13-Jan-2026
Summary: We will not investigate this complaint about noise nuisance because there is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Charging 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to place a legal charge against his late parent’s property. This is because it is not in our jurisdiction to do so and we previously considered his complaint. Mr X’s complaint is also late.
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Luton Borough Council (25 013 172)
Statement Upheld Parking and other penalties 13-Jan-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because we are satisfied with the actions already taken by the Council.
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Transport for London (25 013 245)
Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled penalty charge notices. This is because Mr X has used his right of appeal to London Tribunals. Therefore his complaint is outside of our jurisdiction.
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Oxford City Council (25 013 325)
Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about an Excess Charge Notice. This is because there is insufficient evidence of fault to warrant an investigation.
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Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026
Summary: We will not investigate this complaint about highway repair and maintenance. The complainant has not suffered a significant injustice because of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.