Decision search
Your search has 52298 results
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London Borough of Harrow (24 022 000)
Report Upheld Other 07-Jul-2025
Summary: Mr X complained the Council had not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. Mr X said this caused him and his family distress, worry, uncertainty, and frustration. The Council failed to investigate the complaints under the children’s service statutory complaints procedure following our earlier recommendation, and failed to respond to us when we asked the reasons why. We therefore have concerns about the Council’s governance arrangements to administer the statutory children’s complaints procedure.
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London Borough of Croydon (23 015 996)
Report Upheld Homelessness 27-Jun-2025
Summary: Ms X complained about how the Council responded to her brother Mr Y’s homelessness applications in 2023. We found several faults. There were months of delays by the Council and basic administrative errors. The Council repeatedly failed to respond correctly to Mr Y’s attempts to access support from its housing service. This meant that instead of being housed by the Council, Mr Y had to live with another of his sisters, Ms Z, despite her being seriously unwell and despite the impact of his mental health needs on their wellbeing. The faults caused Mr Y, Ms X and Ms Z significant stress and upset.
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London Borough of Lewisham (24 015 996)
Report Upheld Other 24-Jun-2025
Summary: During two earlier investigations, we identified that faults in the way the Council was operating its children’s statutory complaints procedure were potentially causing injustice to others. We opened this new complaint to investigate. We found that complainants have experienced delay, and in some cases, have been denied their right to access the full complaints procedure.
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North Yorkshire Council (24 014 694)
Statement Upheld Assessment and care plan 17-Jun-2025
Summary: There was fault in the way the Council assessed Mrs C’s needs for care and support. This meant that it is not certain what the outcome of the assessment would have been if the fault had not happened. The Council has agreed to apologise, pay a symbolic financial remedy and carry out a service improvement.
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North Somerset Council (24 014 750)
Statement Upheld Other 17-Jun-2025
Summary: Ms X complained on behalf of Company Y. She complained the Council wrongly pursued Company Y for unpaid business rates for an office it occupies. She also complained about poor communication from the Council. We found fault by the Council on both matters. The Council agreed to apologise, refund the money paid by Company Y and make a symbolic payment in recognition of the injustice caused to Ms X in pursuing this matter.
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Statement Upheld Special educational needs 17-Jun-2025
Summary: Miss X complained the Council incurred delays in securing a specialist education placement for her son. She says the Council has failed to provide a placement resulting in her having to continue to provide home school education. Miss X says the Council’s actions have caused avoidable distress to her and her family. She says her son has also missed out on receiving education at a specialist setting. We found fault by the Council. The Council has agreed to provide Miss X with an apology and a financial remedy, and to issue a final Education, Health and Care Plan within one month of this decision.
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Transport for London (24 015 697)
Statement Closed after initial enquiries Parking and other penalties 17-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Authority’s actions related to three penalty charge notices and the actions of the Authority’s enforcement officers. We could not add to the Authority’s response and further investigation would be unlikely to lead to a different outcome.
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Royal Borough of Windsor and Maidenhead Council (24 015 877)
Statement Upheld Allocations 17-Jun-2025
Summary: Ms D complained the Council failed to accept her applications to join the housing register since 2020. I have found fault by the Council. It implemented an undocumented policy to exclude tenants of a Housing Association from joining the housing register. This meant Ms D was incorrectly prevented from being eligible to join the housing register for over four years. The Council has agreed to pay Ms D redress for avoidable distress and change her effective date.
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Park Homes (UK) Limited (24 017 587)
Statement Not upheld Residential care 17-Jun-2025
Summary: Mrs X complained about the quality of care provided to her late mother Mrs Y at a care home. We have ended our investigation as there is no worthwhile outcome we could achieve by further investigating this complaint.
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West Sussex County Council (24 018 274)
Statement Upheld Charging 17-Jun-2025
Summary: We have upheld this complaint about the Council’s handling of a financial assessment for Ms X. The Council has agreed appropriate action to remedy the injustice caused.