| Accessibility Options
Text Size: A+ A- Reset
Call us on 0300 061 0614
Click here for speech assisted browser support
Files with this symbol
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download
The Local Government Ombudsman can consider complaints about councils and all types of care service for adults in England. We can look at complaints about:
Everyone has access to the same independent Ombudsman service regardless of how the care service is funded. See our leaflet How to complain about a care home or care in your home. There is also an EasyRead version.
In most cases we will only consider a complaint once the council or care provider has been given a reasonable opportunity to deal with the situation. It is a free service. Our job is to investigate complaints in a fair and independent way. We do not take sides and do not champion complaints.
We are independent of politicians, local authorities, government departments, advocacy and campaigning groups, the care industry, and the Care Quality Commission. We are not a regulator and do not inspect care providers.
The short film below provides an overview of our adult social care service. It explains our role and how the service benefits both service users and care providers. You can also download a free copy of the film by clicking the link to the right as well as a copy of the transcript.
Introducing Adult Social Care
This video media requires the Adobe Flash Player.
Date Updated: 10/04/12
Privacy Statement|Access to information|Website Feedback|Copyright
Top of page
Disclaimer of Liability