London Borough of Waltham Forest (21 010 584)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2022

Summary: We cannot investigate Mr X’s complaint about the Council’s escalation of two penalty charge notices. This is because Mr X has applied to the court to challenge the Council’s actions. We will not investigate Mr X’s complaint about the Council’s pursuit of payment for the penalty charge notices as the injustice he claims stems from the court’s decisions rather than any fault by the Council.

Derbyshire County Council (21 007 929)

Statement Upheld Other 17-Mar-2022

Summary: There was fault by the Council. There was poor communication by officers and the Council said it had refunded an application fee, when it had not. This complaint is upheld. Refunding the fee, and a payment towards Mr X’s time and trouble remedies the injustice caused.

Surrey County Council (21 017 151)

Statement Closed after initial enquiries Highway repair and maintenance 16-Mar-2022

Summary: We will not investigate Mx X’s complaint that the council has failed to properly maintain a bridleway. This is because it would be reasonable for Mx X to serve notice on the Council and take the matter to court.

West Northamptonshire Council (21 016 054)

Statement Upheld Parking and other penalties 16-Mar-2022

Summary: We will not investigate this complaint that the Council failed to deal with a representation against two penalty charge notices, issued to Ms X for driving in a bus lane, and that an enforcement agent visited. I am satisfied the Council will take appropriate action to remedy the injustice including cancelling the enforcement visit costs and giving Ms X a further opportunity to pay the debt.

Transport for London (21 016 254)

Statement Closed after initial enquiries Parking and other penalties 16-Mar-2022

Summary: We cannot investigate this complaint about a penalty charge notice issued by Transport for London for a parking contravention. The law provides a right of appeal to a tribunal against the penalty charge notice and the complainant has asked a court to restore that right.

London Borough of Islington (21 017 744)

Statement Closed after initial enquiries Parking and other penalties 16-Mar-2022

Summary: We cannot investigate this complaint about a penalty charge notice for a moving traffic contravention. The complainant has appealed against the penalty charge notice to a tribunal.

London Borough of Sutton (21 017 817)

Statement Closed after initial enquiries Parking and other penalties 16-Mar-2022

Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention. The complainant had a right of appeal to a tribunal.

Lincolnshire County Council (21 017 420)

Statement Closed after initial enquiries Highway repair and maintenance 16-Mar-2022

Summary: We will not investigate this complaint about poor road maintenance. This is because it is late with no good reasons to use discretion to investigate it now.

West Berkshire Council (21 017 495)

Statement Closed after initial enquiries Highway adoption 16-Mar-2022

Summary: We will not investigate Mr X’s complaint about the Council giving him incorrect information about the adopted status of a road in 2017, which he says influenced his decision to buy his house and the price he paid. Mr X’s complaint amounts to a claim of negligence by the Council causing him financial loss, which are legal matters only a court can decide. It is reasonable for Mr X to pursue the matter in court, which is the body best placed to make findings on legal issues. We also cannot achieve the outcomes Mr X seeks.

Transport for London (21 017 567)

Statement Closed after initial enquiries Parking and other penalties 16-Mar-2022

Summary: We will not investigate this complaint about a congestion charge as Transport for London has cancelled the charge.