Kent County Council (21 008 142)

Statement Upheld Highway repair and maintenance 18-Mar-2022

Summary: Mr X complains about the way the Council responded to and dealt with his reports of flooding at his property caused by a blocked drain near to his home. We found no evidence of fault in the way the Council responded to Mr X’s concerns about the blocked drain. We found fault as the Council delayed in responding to Mr X’s request for the Council to install a road gulley near to his property. The Council has already apologised to Mr X for the delay which is a suitable remedy in this case. So, we have completed our investigation.

Transport for London (21 008 461)

Statement Upheld Other 18-Mar-2022

Summary: Mr X complained the Authority wrongly refused his applications under its Light Van Scrappage Scheme. There was no fault in how the Authority assessed Mr X’s grant applications. However, it did not reply to some later messages from Mr X. This caused him avoidable frustration for which the Authority agreed to apologise.

London Borough of Camden (21 018 361)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2022

Summary: We will not investigate this complaint about three penalty charge notices the complainant received for moving traffic contraventions. He has appealed against one and could have appealed against the other two. There is no fault in the Council seeking to recover unpaid penalty charges.

London Borough of Hackney (21 017 215)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2022

Summary: We cannot investigate this complaint about a penalty charge notice. Mr X appealed against it to London Tribunals and so the matter is now not within our legal remit.

Lancashire County Council (21 017 348)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to refuse permission for a disabled parking bay. There is insufficient evidence of fault which would warrant an investigation.

Isle of Wight Council (21 016 669)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s Council Tax. This is because there is no evidence of fault in the Council’s actions. Mr X has raised other complaints which are late and affect all or most people in the Council’s area.

Birmingham City Council (21 014 661)

Statement Closed after initial enquiries Traffic management 17-Mar-2022

Summary: We will not investigate this complaint about a penalty charge notice for not paying the charge to enter the Birmingham Clean Air Zone. The injustice caused to the complainant does not justify our involvement.

Plymouth City Council (21 017 457)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate this complaint about damage to Miss X’s roof tiles caused by a lighting column swaying in a storm. It is reasonable for her to seek a remedy by submitting a claim to the Council’s insurers and, if no liability is accepted, to the courts.

London Borough of Hounslow (21 017 589)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2022

Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Mrs Y to appeal to the London Tribunals.

London Borough of Barking & Dagenham (21 010 546)

Statement Not upheld Parking and other penalties 17-Mar-2022

Summary: Mr X complained the Council failed to respond to his challenge to a Penalty Charge Notice for a sign contravention. Mr X also complained he was threatened with court action. The Council was not at fault. It did respond to the challenge, but Mr X did not receive it.