London Borough of Barking & Dagenham (21 018 045)

Statement Closed after initial enquiries Traffic management 28-Mar-2022

Summary: We will not investigate this complaint about the Council’s dropped kerb policy. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council.

Transport for London (21 009 612)

Statement Upheld Other 27-Mar-2022

Summary: Mr C complains about the way the Authority dealt with his vehicle scrappage scheme application. Mr C says the Authority wrongly rejected his application and he spent unnecessary time and trouble in trying to resolve the matter. We have found fault in the Authority’s handling of Mr C’s application but consider the agreed action to review information provided to applicants together the action already proposed by the Authority of an apology and £250 is enough to provide a suitable remedy.

Transport for London (21 013 023)

Statement Upheld Public transport 27-Mar-2022

Summary: Mr X complained Transport for London (TfL) refused to issue a refund for his cycle hire. NHS staff were offered a discount code to use bikes for free during Covid, but Mr X was charged £2 per use when he had originally sought to purchase annual membership. We find fault with TfL for the delay in responding to Mr X. TfL will apologise to Mr X.

Manchester City Council (21 014 315)

Statement Upheld Parking and other penalties 27-Mar-2022

Summary: Mr X complains about how the Council dealt with his reports of cars blocking his driveway and how it subsequently dealt with his complaints about the matter. There was fault by the Council because it did not provide an update on its actions to Mr X. However, the identified fault did not cause Mr X significant injustice to warrant further pursuit of this complaint by the Ombudsman.

Transport for London (21 017 186)

Statement Closed after initial enquiries Traffic management 27-Mar-2022

Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because there is not enough evidence of fault to justify investigating.

London Borough of Lambeth (21 005 720)

Statement Upheld Parking and other penalties 27-Mar-2022

Summary: Mr X complains the Council did not cancel parking charge notices for his stolen car. This led to unnecessary enforcement action. Mr X also complains about the enforcement officers behaviour which caused significant distress. The Ombudsman finds fault with the Council for not cancelling the notice which resulted in unnecessary enforcement action. The Council has agreed to pay a financial remedy and consider service improvements.

London Borough of Havering (21 018 636)

Statement Closed after initial enquiries Highway repair and maintenance 25-Mar-2022

Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a pavement. This is because it is reasonable for Mrs B to pursue her compensation claim at court.

London Borough of Haringey (21 014 066)

Statement Closed after initial enquiries Rights of way 25-Mar-2022

Summary: We will not investigate this complaint about a right of way. This is because the courts are better placed to consider the complaint.

Arun District Council (21 017 009)

Statement Closed after initial enquiries Parking and other penalties 25-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to close car park lifts because of a failure of the emergency call system. The complaint does not meet the tests set out in our Assessment Code. Decisions on whether the Council has breached the Equalities Act are a matter for the courts.

Surrey County Council (21 017 321)

Statement Closed after initial enquiries Traffic management 25-Mar-2022

Summary: We will not investigate this complaint about an obstructed highway. This is because there is not sufficient significant injustice to warrant our investigation.