Lincolnshire County Council (21 018 372)

Statement Closed after initial enquiries Public transport 30-Mar-2022

Summary: We will not investigate this complaint about the Council’s failure to fulfil a pre-booked journey on its on-demand bus service. This is because there is insufficient injustice caused by the Council’s actions to warrant our intervention.

Transport for London (21 013 023)

Statement Upheld Public transport 27-Mar-2022

Summary: Mr X complained Transport for London (TfL) refused to issue a refund for his cycle hire. NHS staff were offered a discount code to use bikes for free during Covid, but Mr X was charged £2 per use when he had originally sought to purchase annual membership. We find fault with TfL for the delay in responding to Mr X. TfL will apologise to Mr X.

Transport for London (21 016 408)

Statement Closed after initial enquiries Public transport 15-Mar-2022

Summary: We will not investigate this complaint about a charge incurred as part of the bike hire scheme. This is because there is insufficient evidence of fault by the Authority.

Devon County Council (21 008 218)

Statement Not upheld Public transport 11-Mar-2022

Summary: Mr B complained that the Council refused his application for a disabled person’s bus pass despite him suffering from profound hearing loss. We found no fault on the Council’s part.

Darlington Borough Council (21 007 910)

Statement Closed after initial enquiries Public transport 08-Mar-2022

Summary: We will not investigate this complaint about renewing a bus pass for an older person. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Transport for London (21 016 256)

Statement Closed after initial enquiries Public transport 02-Mar-2022

Summary: We will not investigate Mr X’s complaint about Transport for London’s use of double-decker buses for services which travel along his road. This is because we could not hold Transport for London responsible for the injustice Mr X claims and any agreement to remove double-decker buses from use on the road would not resolve the issue for Mr X in any event. If Mr X believes Transport for London is responsible for damage to his property it would be reasonable for him to make a claim to its insurers and take the matter to court.

Transport for London (21 014 830)

Statement Closed after initial enquiries Public transport 16-Feb-2022

Summary: We will not investigate this complaint about a disrupted tube journey in 2017 because it is a late complaint.

Transport for London (21 015 049)

Statement Closed after initial enquiries Public transport 07-Feb-2022

Summary: We will not investigate this complaint about Transport for London’s failure to deal with faulty bus blinds. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

Transport for London (21 015 070)

Statement Closed after initial enquiries Public transport 07-Feb-2022

Summary: We will not investigate Miss X’s complaint about the handling of her claim for compensation for damage to her vehicle. This is because it would be reasonable for Miss X to take the matter to court.

London Travelwatch (20 013 403)

Statement Closed after initial enquiries Public transport 03-Feb-2022

Summary: We will not investigate Mr X’s complaint that London Travelwatch failed to properly deal with his complaint against Transport for London. This is because London Travelwatch clearly explained the reasons it would not take his complaint further and its actions did not cause Mr X significant injustice.