Archive has 657 results
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Statement Closed after initial enquiries Leisure and culture 18-Feb-2022
Summary: We will not investigate Mr X’s complaint that the Council failed to enforce byelaws at a quay and caused harm to his business. There is no reason to investigate because the Council has confirmed it is responsible for enforcement and the case does not cause Mr X injustice. Mr X has a legal remedy at court, which it is reasonable for him to use, if he wishes to claim the Council has harmed his health or caused economic loss.
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Newcastle upon Tyne City Council (20 002 046)
Statement Not upheld Councillor conduct and standards 18-Feb-2022
Summary: Ms D says the Council delayed investigating her complaint about a Councillor. She is also dissatisfied with the investigation. There were some delays by the Council, but these happened at the height of the covid-19 pandemic. The Ombudsman has completed the investigation and not upheld the complaint.
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Southend-on-Sea City Council (21 016 982)
Statement Closed after initial enquiries Other 18-Feb-2022
Summary: We will not investigate this complaint about the Council’s complaint response concerning a subject access request. This is because the Information Commissioner’s Office is better placed and also because we are unlikely to achieve anything more.
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London Borough of Islington (21 016 990)
Statement Closed after initial enquiries Other 18-Feb-2022
Summary: We will not exercise discretion to investigate this complaint about damage caused to Mr X’s car when a window fell on it. This is because it is reasonable to expect Mr X to take his claim for damages to court.
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Statement Closed after initial enquiries Councillor conduct and standards 18-Feb-2022
Summary: We cannot investigate this complaint about the Council response to a complaint about the actions of councillors. This is because the complainant is not a member of the public but a councillor complaining about other councillors in their capacity as local political representatives.
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Liverpool City Council (21 015 630)
Statement Closed after initial enquiries Councillor conduct and standards 18-Feb-2022
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Royal Borough of Windsor and Maidenhead Council (21 002 626)
Statement Upheld Covid-19 17-Feb-2022
Summary: Mr B complained the Council refused to issue a refund after it cancelled the registrar service it was due to provide for his wedding. At this stage, the Ombudsman considers there was fault causing injustice because the Council failed to properly consider Mr B’s refund request. The Council should re-consider its decision.
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Statement Closed after initial enquiries Councillor conduct and standards 17-Feb-2022
Summary: We will not investigate this complaint about how the Council dealt with concerns about the behaviour of a councillor. This is because there is not enough evidence of fault.
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Sandwell Metropolitan Borough Council (21 015 617)
Statement Closed after initial enquiries Other 17-Feb-2022
Summary: We cannot investigate this complaint about the Council’s decision to take legal action against the complainant, and how it plans to review the decision. This is because the matter has been subject to court proceedings which places it outside of our jurisdiction.
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Liverpool City Council (21 015 722)
Statement Closed after initial enquiries Other 17-Feb-2022
Summary: We will not investigate this complaint that the complainant was not properly looked after when she was placed in care as a child, and that she has been given none of her records for this time period. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There are insufficient grounds to exercise discretion to consider this late complaint now, and the Information Commissioner’s Office is better placed to consider the complainant’s concerns about her subject access request.