Hinckley & Bosworth Borough Council (21 004 574)

Statement Not upheld Councillor conduct and standards 16-Mar-2022

Summary: Mr X complained about the way the Council investigated a complaint into his conduct at parish council meetings. The Ombudsman did not find fault with the Council’s actions.

Birmingham City Council (21 016 555)

Statement Closed after initial enquiries Other 15-Mar-2022

Summary: We will not investigate this complaint about the Council refusing access to a toilet. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council.

Birmingham City Council (21 016 255)

Statement Closed after initial enquiries Other 15-Mar-2022

Summary: We will not investigate this complaint about how the Council dealt with concerns raised about events that a local community group arranged. This is because the matters have not caused the complainant an injustice. We cannot investigate Mr X’s claims that a member of the community group made threats against the complainant because it is a matter for the police.

Cheshire West & Chester Council (21 013 266)

Statement Closed after initial enquiries Other 15-Mar-2022

Summary: Mr X complains he received a connection request on social media from a Council officer. We have discontinued our investigation. This is because the officer’s actions were not made in connection with the administrative functions of the Council and the matter is therefore out of our jurisdiction.

Charnwood Borough Council (21 008 451)

Statement Closed after initial enquiries Councillor conduct and standards 14-Mar-2022

Summary: We will not investigate this complaint about the Council’s response to a complaint about the conduct of a Councillor. We do not consider the complainant has suffered sufficient personal injustice to warrant an investigation. Nor can we achieve the outcome sought.

Sefton Metropolitan Borough Council (21 017 977)

Statement Closed after initial enquiries Other 11-Mar-2022

Summary: Mr X says the Council has failed to answer his Freedom of Information request properly. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the most appropriate authority for his complaint.

Surrey County Council (21 009 310)

Statement Upheld Other 11-Mar-2022

Summary: Mrs X complained about how the Council managed the Coroner’s inquest into her father’s death. The Council was at fault when it both failed to invite Mrs X to the inquest and provide her with important documents prior to it. It meant Mrs X did not attend the inquest into her father’s death and lost the opportunity to ask relevant witnesses questions. The Council agreed to pay Mrs X £300 to recognise the distress, frustration and uncertainty this caused.

London Borough of Lewisham (21 012 633)

Statement Closed after initial enquiries Leisure and culture 11-Mar-2022

Summary: We will not investigate this complaint about the Council’s actions towards the complainant leading to another Council decision issuing a Community Protection Warning. This is because we are unlikely to find fault by the Council.

Royal Borough of Greenwich (21 012 674)

Statement Closed after initial enquiries Leisure and culture 11-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to issue a Community Protection warning banning the complainant from using a local community centre/library. This is because we are unlikely to find fault by the Council and achieve the outcome wanted.

Buckinghamshire Council (21 017 288)

Statement Closed after initial enquiries Commercial and contracts 10-Mar-2022

Summary: We will not investigate Mr B’s complaint about the Council’s handling of a lease agreement for his business. This is because it was reasonable for Mr B to pursue a claim against the Council at court.