London Borough of Southwark (21 005 645)

Statement Upheld Managing council tenancies 19-Jan-2022

Summary: Mr X complained the Council should not have repossessed his garage because it failed to collect direct debits for his garage rent. He says it also did not allow him access to his garage rent account online. We found there was no failure to collect direct debits. The Council did fail to resolve the issue with Mr X’s online account, but we found this did not cause the repossession so the fault we identified did not cause injustice to Mr X.

Bristol City Council (21 013 257)

Statement Closed after initial enquiries Managing council tenancies 12-Jan-2022

Summary: We will not investigate Mr X’s complaint because the complaint is about the management of housing let on a long lease by the Council and the law does not allow us to investigate these complaints.

Birmingham City Council (21 011 799)

Statement Closed after initial enquiries Managing council tenancies 21-Dec-2021

Summary: We cannot investigate this complaint about a Council property which the complainant says is damaging her home. This is because we have no power to investigate a council when it is acting as a landlord.

Westminster City Council (21 010 657)

Statement Closed after initial enquiries Managing council tenancies 29-Nov-2021

Summary: We will not investigate this complaint about how the Council has dealt with issues in the building where Ms X lives resulting from nearby development. This is because Ms X’s complaint relates to the management of housing by the Council which is a registered social housing provider.

London Borough of Haringey (21 009 861)

Statement Closed after initial enquiries Managing council tenancies 24-Nov-2021

Summary: We cannot investigate this complaint about the way the Council’s housing team responded to reports of anti-social behaviour by a Council tenant. This is because we have no power to investigate a council when it is acting as a landlord.

Sheffield City Council (21 005 542)

Statement Closed after initial enquiries Managing council tenancies 17-Oct-2021

Summary: A man complained the Council had failed to resolve issues caused by his neighbour erecting fences at the front and rear of his property. But we cannot investigate this matter because the law prevents us from considering complaints about councils when they are acting as landlords.

Birmingham City Council (21 007 478)

Statement Closed after initial enquiries Managing council tenancies 11-Oct-2021

Summary: We cannot investigate this complaint about the Council’s response after the complainant reported alleged fraudulent activity by his neighbours. This is because we have no power to investigate a council when it is acting as a landlord.

London Borough of Croydon (21 007 754)

Statement Closed after initial enquiries Managing council tenancies 11-Oct-2021

Summary: We cannot investigate this complaint that the Council has failed to arrange a managed transfer for the complainant. That is because we cannot investigate complaints about a council’s management of its social housing.

Slough Borough Council (21 009 425)

Statement Closed after initial enquiries Managing council tenancies 07-Oct-2021

Summary: We cannot investigate Mr X’s complaint about damage caused to his garden which he wants the Council to put right. This complaint relates to the Council’s management of its social housing and lies outside our legal remit.

Milton Keynes Council (21 005 656)

Statement Closed after initial enquiries Managing council tenancies 15-Sep-2021

Summary: We will not investigate this complaint about Ms X’s housing situation. This is because it is too late now to investigate what happened a number of years ago and we cannot investigate her current complaint about her social housing because this matter falls under the authority of the Housing Ombudsman.