Westminster City Council (21 018 819)

Statement Closed after initial enquiries Managing council tenancies 25-Mar-2022

Summary: We will not investigate this complaint about the Council’s actions as a social housing landlord refusing Mr X’s housing transfer request. This is because we have no remit to consider complaints about the Council’s actions when it is acting as a social housing landlord.

London Borough of Harrow (21 017 072)

Statement Closed after initial enquiries Managing council tenancies 24-Mar-2022

Summary: We will not investigate this complaint about the Council’s management of communal areas in the building where Miss X lives. This is because Miss X is a Council tenant and we cannot investigate complaints about the management of social housing.

Broxtowe Borough Council (21 016 217)

Statement Closed after initial enquiries Managing council tenancies 17-Mar-2022

Summary: We will not investigate this complaint about rent arrears for a garage. This is because it is a late complaint and because there is insufficient evidence of fault by the Council.

Westminster City Council (21 005 856)

Statement Closed after initial enquiries Managing council tenancies 15-Mar-2022

Summary: We will not investigate this complaint about the amount of rent the Council has charged her. This is because the law does not allow us to investigate complaints about the management of social housing.

London Borough of Lambeth (21 016 625)

Statement Closed after initial enquiries Managing council tenancies 03-Mar-2022

Summary: We cannot investigate this complaint about the actions of a Council officer in relation to the redevelopment of a Council housing estate. This is because we cannot investigate complaints about the management of social housing by councils.

Royal Borough of Greenwich (21 015 062)

Statement Closed after initial enquiries Managing council tenancies 22-Feb-2022

Summary: We cannot investigate this complaint about the way the Council responded to the complainant’s complaints about his neighbour who is a Council tenant. This is because we cannot investigate a council when it is acting as a landlord.

London Borough of Lambeth (21 015 696)

Statement Closed after initial enquiries Managing council tenancies 22-Feb-2022

Summary: We cannot investigate this complaint about Japanese Knotweed spreading to the complainant’s property from the neighbouring Council owned property. This is because we have no power to investigate a council when it is acting as a landlord.

Basildon Borough Council (21 015 570)

Statement Closed after initial enquiries Managing council tenancies 03-Feb-2022

Summary: We cannot investigate Miss B’s complaint that she suffered injuries due to the Council’s failure to maintain a Council property. This is because we cannot investigate complaints about the management of social housing by councils.

London Borough of Southwark (21 014 696)

Statement Closed after initial enquiries Managing council tenancies 20-Jan-2022

Summary: We cannot investigate this complaint about damage caused by the Council’s failure to maintain a roof at a Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.

London Borough of Southwark (21 005 645)

Statement Upheld Managing council tenancies 19-Jan-2022

Summary: Mr X complained the Council should not have repossessed his garage because it failed to collect direct debits for his garage rent. He says it also did not allow him access to his garage rent account online. We found there was no failure to collect direct debits. The Council did fail to resolve the issue with Mr X’s online account, but we found this did not cause the repossession so the fault we identified did not cause injustice to Mr X.