Sheffield City Council (21 016 866)

Statement Closed after initial enquiries Transport 21-Mar-2022

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council will do a face-to-face to mobility assessment and it is unlikely an investigation would lead to a different outcome.

Oxfordshire County Council (21 014 685)

Statement Closed after initial enquiries Assessment and care plan 21-Mar-2022

Summary: We will not investigate this complaint about the circumstances surrounding Dr A’s detention under Section 2. The Trust and Council have already investigated the matter and acted to improve their services. It is unlikely an Ombudsmen’s investigation would achieve more.

Liverpool City Council (21 006 413)

Statement Not upheld Safeguarding 21-Mar-2022

Summary: Mrs B complains the Council has not properly completed a safeguarding enquiry. The Council is not at fault.

Calderdale Metropolitan Borough Council (21 007 337)

Statement Not upheld Assessment and care plan 21-Mar-2022

Summary: Mr B says the Council failed to provide any intervention or support for Ms C despite his family repeatedly asking for help. There is no fault by the Council.

Barnsley Metropolitan Borough Council (21 007 679)

Statement Closed after initial enquiries Other 21-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to end Mr and Mrs X’s approval as Shared Lives carers. That is because the complaint is late.

Surrey County Council (21 005 962)

Statement Not upheld Assessment and care plan 21-Mar-2022

Summary: There was no fault in the way the Council respected Mr X’s wishes not to accept a further package of care: Mr X had capacity to make his own decisions about his care.

Derbyshire County Council (21 010 325)

Statement Upheld Assessment and care plan 21-Mar-2022

Summary: The Council acknowledges there were delays when Ms A requested help for her mother Mrs X. The Council has now apologised and taken action to remedy the consequent injustice to Mrs X. It also agrees to make a payment in recognition of the frustration and loss of dignity caused by the delay in responding and increasing Mrs X’s care, and consider ways in which her personal hygiene needs can be better met .

Suffolk County Council (21 011 630)

Statement Not upheld Assessment and care plan 21-Mar-2022

Summary: There was no fault by the Council in a complaint that a mental health assessment of the complainant’s son was not properly conducted.

Sunderland City Council (21 016 240)

Statement Closed after initial enquiries Assessment and care plan 18-Mar-2022

Summary: We will not investigate this complaint about the Council’s involvement with Ms Y’s move of accommodation. There is not enough evidence of fault to justify investigating.

Nottinghamshire County Council (21 006 708)

Statement Upheld Transport 18-Mar-2022

Summary: Mr B was unable to make an online application for a Blue Badge because of his disability. There was fault in the Council’s failure to offer an alternative way to apply for Mr B. The Council has already remedied this fault as it offered a telephone application to Mr B on the following day. The Council has also changed its procedures to allow telephone applications.