Wiltshire Council (20 013 695)

Statement Not upheld Assessment and care plan 23-Mar-2022

Summary: It was not fault for the Council not to provide the service Mr X wanted, as its assessment found he was not eligible. The Council accepts and apologises that it did not at first communicate with Mr X as quickly as it could have done, which added to his frustration.

Kent County Council (21 002 456)

Statement Upheld Assessment and care plan 23-Mar-2022

Summary: Miss X complained about the way the Council responded to her concerns when she was unable to get the support it had said she needed. This caused a delay in the help she needed to sort out the problem. We find the Council was at fault and recommend it apologise, pay Miss X £300 and agree a communication plan with her.

Lincolnshire County Council (21 018 304)

Statement Closed after initial enquiries Charging 22-Mar-2022

Summary: We will not investigate this complaint about the Councils decision to charge the complainants son for a contribution towards the cost of his care. This is because there is insufficient fault in how the Council carried out its assessment.

London Borough of Hackney (21 016 820)

Statement Closed after initial enquiries Assessment and care plan 22-Mar-2022

Summary: We will not investigate this complaint about the occupational therapy service. This is because we are unlikely to find evidence of fault.

Devon County Council (21 017 434)

Statement Closed after initial enquiries Assessment and care plan 22-Mar-2022

Summary: We will not investigate Mr B’s complaint about the Council’s assessment of his care. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.

Newcastle upon Tyne City Council (21 006 662)

Statement Upheld Covid-19 22-Mar-2022

Summary: The Council failed to provide Mr X with the support he needed to complete assessment forms for disability related expenditure and then communicated poorly about this with Mr X’s representative. The Council has apologised for the faults and agreed to consider backdating any allowance for disability related expenditure it may grant. These are appropriate actions to remedy any injustice caused to Mr X. It has also agreed to service improvements to minimise a reoccurrence of the fault.

Hertfordshire County Council (20 001 982)

Statement Upheld Safeguarding 22-Mar-2022

Summary: The commissioned care provider inappropriately implemented its emergency hospital admission procedure when Mrs X was agitated after a fall. It failed to offer her prescribed pain relief. It was poor practice on the part of the care provider to tell Mrs X’s family she would be “sectioned” and caused considerable distress. The Council on behalf of the care provider will now apologise to Mrs X’s family, offer a sum to recognise their distress, and provide details of the remedial actions taken by the care provider.

West Sussex County Council (21 008 027)

Statement Not upheld Assessment and care plan 22-Mar-2022

Summary: Mr B says the Council made the wrong decision on ordinary residence, which has left his family without any adult social care support. The Council took legal advice to decide Ms C’s ordinary residence; so, we cannot question or criticise the Council’s decision as it followed the correct process. The Ombudsman cannot decide where Ms C is ordinarily resident. There is an ongoing dispute which will decide who is responsible to meet Ms C’s needs. The Council believed another council was meeting the family’s needs. The Council made proper and timely referrals and shared information with the other council to allow that to happen. There is no fault by the Council.

City of York Council (21 017 188)

Statement Upheld Transition from childrens services 21-Mar-2022

Summary: The Council is at fault for delaying consideration of this complaint at stage two of the children’s statutory complaints procedure. The Council will issue its stage two response in the coming days. It has also agreed to offer to make a payment to the complainant to remedy the time and trouble its delay has caused him.

Hampshire County Council (21 016 777)

Statement Closed after initial enquiries Charging 21-Mar-2022

Summary: We will not investigate Mr X’s complaint that the Council underfunded his mother’s residential care home placement over a decade ago. The complaint lies outside our jurisdiction because it is late and there are not good grounds to exercise discretion to consider this very late complaint now.