Archive has 1761 results
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London Borough of Hillingdon (21 008 043)
Statement Not upheld Assessment and care plan 24-Mar-2022
Summary: There is no evidence of fault in the way the Council assessed Mrs X’s finances when she requested help with her care.
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London Borough of Lambeth (21 006 556)
Statement Upheld Charging 24-Mar-2022
Summary: Miss F complains the Council has failed to accurately assess her brother’s (Mr D) financial contributions for residential care. She also says the Council has not provided accurate and timely information relating to Mr D’s care invoices and reviews. We have identified numerous and serious failings by the Council which demonstrate poor administrative practice. In particular, the Council delayed by three years in completing a financial assessment to establish Mr D’s care contributions. It also failed to provide accurate and timely invoices to Miss F, send her care reviews and address matters during its own complaints procedure. These failings caused Miss F and Mr D a significant and personal injustice and the Council has agreed to remedy this.
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London Borough of Hackney (21 013 452)
Statement Upheld Transport 24-Mar-2022
Summary: Mr C complained on behalf of Mr B, about the implementation of School Street Zones and Low Traffic Neighbourhoods. He said the process had failed to recognise the impact on disabled people with restricted mobility. The Council also took too long to grant him exemptions for particular streets, insisted on individual applications for exemptions and delayed in sending him the correct blue badge. We found the Council delayed in granting exemptions to Mr B and had not provided a quicker route for exceptional situations. The Council has agreed to pay Mr B £200 and has improved its procedure.
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Nottinghamshire County Council (21 013 693)
Statement Closed after initial enquiries Safeguarding 24-Mar-2022
Summary: We will not investigate Mr X’s complaint about the outcome of the Council’s safeguarding enquiry after he raised a concern that his brother was being financially abused. This is because there is no sign of fault by the Council.
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Lincolnshire County Council (21 015 421)
Statement Upheld Assessment and care plan 24-Mar-2022
Summary: The investigation into this complaint is discontinued. The Council acknowledged fault in the way it dealt with requests for social care support for Mr Y and apologised. Any further investigation by this office could not achieve more.
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London Borough of Harrow (21 015 796)
Statement Closed after initial enquiries Transport 24-Mar-2022
Summary: We will not investigate this complaint about an application for a Blue Badge because it is unlikely we would find fault by the Council.
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Essex County Council (21 016 095)
Statement Closed after initial enquiries Transport 24-Mar-2022
Summary: We will not investigate this complaint about the Council’s decision that the complainant is no longer eligible for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Leeds City Council (21 016 742)
Statement Closed after initial enquiries Transport 24-Mar-2022
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council has offered to review the case and do an in-person mobility assessment. It is unlikely an investigation would lead to a different outcome.
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Statement Upheld Residential care 24-Mar-2022
Summary: Mrs X complained about the care given to her late mother by the Care Provider and that she did not have a face-to-face visit with her before she passed away. We find the Care Provider’s management of her mother’s weight loss, how it told Mrs X of her death and its complaint handling all caused injustice to Mrs X. The Care Provider accepts these findings and has agreed to take actions set out at the end of this statement to provide a remedy for that injustice.
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Coventry City Council (21 014 350)
Statement Closed after initial enquiries Assessment and care plan 24-Mar-2022
Summary: Mr and Mrs A complain about the handling of their son, B’s Continuing Healthcare assessments by the Council. We will not investigate as the Council has responded appropriately and we would not recommend any further action on its part.