Archive has 1761 results
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Staffordshire County Council (21 006 736)
Statement Upheld Assessment and care plan 18-Mar-2022
Summary: Mrs X complained the Council failed to meet her late father’s social care needs. The Council was at fault as it failed to complete a holistic assessment of Mr Y’s needs. This leaves Mrs X with a sense of uncertainty and frustration over whether Mr Y may have been better supported before he died. The Council has agreed to apologise to Mrs X and to provide evidence it has revised its procedures. There was no fault by the Council in relation to the provision of equipment for Mr Y.
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Warrington Council (21 002 302)
Statement Upheld Charging 18-Mar-2022
Summary: Mr D complained about incorrect advice the Council gave his mother about emergency COVID-19 charging rules. The Council said it would fund a respite placement for his father. It later realised this was wrong advice but did not honour its promise. It also did not stop the placement when his father left the care home. We have decided there is evidence of fault causing distress. But we cannot recommend the Council waives all the fees.
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Brighton & Hove City Council (21 009 357)
Statement Not upheld Transport 18-Mar-2022
Summary: Mr B complained that the Council unreasonably refused his application for a blue badge. We did not find fault with the actions of the Council.
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Statement Upheld Assessment and care plan 18-Mar-2022
Summary: Mrs X complains the Council has not dealt properly with care for her son. The Council is at fault because there was a delay to direct payments being made. The Council has apologised to Mrs X. This is an appropriate remedy.
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Brook House Care Ltd (21 017 157)
Statement Closed after initial enquiries Residential care 17-Mar-2022
Summary: We will not investigate Mrs B’s complaint about the actions of her mother’s, Mrs C’s, Care Provider. This is because we could not add to the Care Provider’s response or make a different finding even if we investigated.
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Wirral Metropolitan Borough Council (21 015 944)
Statement Closed after initial enquiries Assessment and care plan 17-Mar-2022
Summary: We will not investigate this late complaint about the Council’s decisions relating to Ms Y’s accommodation and how this would be funded. There is not a good reason Ms X did not complain sooner.
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Bournemouth, Christchurch and Poole Council (21 015 982)
Statement Closed after initial enquiries Assessment and care plan 17-Mar-2022
Summary: We will not investigate this complaint about how the Council completed Mr X’s care plan and provided his transport to his vocational placement. That is because there is not enough evidence of significant injustice to Mr X, or his Shared Lives carers, Mr and Mrs Y.
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London Borough of Lambeth (21 016 850)
Statement Closed after initial enquiries Transport 17-Mar-2022
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council has offered to review the case and do an in-person mobility assessment. It is unlikely an investigation would lead to a different outcome.
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London Borough of Lewisham (21 006 276)
Statement Upheld Safeguarding 17-Mar-2022
Summary: Ms X complained about the care provided to Mr Y and the way the Council dealt with her complaint about this. Ms X says Mr Y and Mrs Y were a danger to each other and the Council did not safeguard them. Ms X felt unsupported and ignored by the Council at a time of crisis. We found the Council was at fault in the support it provided and the way it dealt with Ms X’s complaint. It has agreed to apologise and take action to avoid similar problems in future.
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Richmond Villages Operations Limited (21 004 023)
Statement Upheld Residential care 17-Mar-2022
Summary: Mr and Mrs E complained about the standard of care Mr F and the late Mrs F received when they were admitted to the Care Provider’s nursing care unit. We find the Care Provider caused an injustice when it failed to keep accurate records, failed to respond to the call bell in time and failed to properly communicate and work in partnership with the family. It also failed to properly explore Mrs F’s mental capacity. The Care Provider has agreed to our recommendations to address the injustice caused.