London Borough of Bromley (20 011 390)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2021

Summary: Mr X complains the Council discriminated against him on the grounds of his disability when it issued him with a parking penalty. We will not investigate as Mr X had the right to appeal against the penalty to an independent tribunal. Additionally, there is no indication of fault in the way the Council considered Mr X’s claim of disability discrimination.

London Borough of Croydon (20 011 899)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2021

Summary: The law says we cannot investigate this complaint about a penalty charge notice for a moving traffic contravention. The complainant has appealed against the penalty charge notice to a statutory tribunal.

Cheshire East Council (20 006 823)

Statement Upheld Parking and other penalties 05-Mar-2021

Summary: The Council is at fault for delay and failure to communicate with Mr X about his application for a disabled parking bay. The Council has agreed to apologise and pay Mr X £300.

Transport for London (20 010 586)

Statement Closed after initial enquiries Parking and other penalties 04-Mar-2021

Summary: Mr X complained about the Authority suspending new applications for discount for the congestion charge in London in August 2020. We should not investigate this complaint. This is because there is insufficient evidence of any fault by the Authority which would warrant an investigation.

Leeds City Council (20 011 363)

Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2021

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to pay compensation for damage caused to his car by a pothole as this is a matter for the courts.

Plymouth City Council (20 011 050)

Statement Upheld Parking and other penalties 04-Mar-2021

Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because we are satisfied with the actions taken by the Council to remedy the issue.

Herefordshire Council (20 002 291)

Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2021

Summary: We will not investigate this complaint the Council is not maintaining vehicle access to the complainant’s home. It is unlikely we would find evidence of fault by the Council and the complainant can seek a remedy in court.

Milton Keynes Council (20 003 043)

Statement Upheld Street furniture and lighting 04-Mar-2021

Summary: The Ombudsman finds fault with the Council for not providing sufficient information about repairs to streetlights. The Ombudsman also finds fault with the Council for its complaint handling. The Council has agreed to apologise to the complainant and pay a financial remedy for his time and trouble. The Council has also agreed to provide regular updates to residents for repairs.

Hertfordshire County Council (20 009 504)

Statement Closed after initial enquiries Highway repair and maintenance 03-Mar-2021

Summary: Mr Y complained about the Council’s failure to maintain overflowing highway drains which have caused potholes to form which damaged his car. We should not investigate this complaint as it is unlikely we would find fault and it is reasonable to expect Mr Y to raise any claim for damages through insurers and the courts, who are better placed than the Ombudsman to consider this.

West Sussex County Council (20 010 099)

Statement Closed after initial enquiries Parking and other penalties 03-Mar-2021

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.