Archive has 870 results
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Birmingham City Council (20 011 439)
Statement Closed after initial enquiries Highway repair and maintenance 09-Mar-2021
Summary: Mr X complains the Council will not pay for repairs needed to his car after it was damaged by a defect in the road. We will not investigate as this matter is ultimately for the courts to decide.
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Transport for London (20 011 486)
Statement Closed after initial enquiries Parking and other penalties 09-Mar-2021
Summary: We cannot investigate this complaint about a Penalty Charge Notice. Miss C has already made a statutory declaration to the courts to remedy part of the complaint, and it would be reasonable for her to use her right to appeal to London Tribunals if the court restores it.
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Statement Closed after initial enquiries Other 08-Mar-2021
Summary: Mrs X complained about the Council’s refusal of her application for a dropped kerb and discretionary H-bar marking outside her home. We should not investigate this complaint. This is because it concerns a complaint about matters which the complainant was aware of outside the normal 12-month period for accepting complaints.
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London Borough of Barking & Dagenham (20 010 958)
Statement Closed after initial enquiries Parking and other penalties 08-Mar-2021
Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention. The complainant had a right of appeal against the penalty charge and has twice sought a remedy in court regarding the recovery process. The Council has also exercised discretion to accept a reduced amount from the complainant to prevent further recovery action.
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Warrington Council (20 011 382)
Statement Closed after initial enquiries Other 08-Mar-2021
Summary: Mr X complained about the way the Council responded to his complaint about surface water flooding. We will not investigate this complaint as it was late and there were no good reasons to exercise discretion to accept it now. An investigation could not achieve the outcome Mr X wanted.
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London Borough of Newham (20 011 456)
Statement Closed after initial enquiries Parking and other penalties 08-Mar-2021
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because the complainant could have followed the statutory process and appealed to the tribunal.
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Leicestershire County Council (20 011 122)
Statement Closed after initial enquiries Other 08-Mar-2021
Summary: We will not investigate this complaint about the Council asking the complainant to remove stones he had placed on the verge outside his home. It is unlikely we would find evidence of fault by the Council.
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Lancashire County Council (20 005 549)
Statement Upheld Highway repair and maintenance 08-Mar-2021
Summary: Mr D complained the Council had not maintained a Traffic Regulation Order and failed to specify the required standard of road resurfacing to its contractor for a highway near his home. He also said the Council failed to respond properly to his complaint. As a result, Mr D says he experienced distress and his safety was at risk when exiting onto the highway. The Council was at fault for failing to maintain its Traffic Regulation Order, but this did not cause a personal injustice to Mr D. There was also fault in its failure to respond properly to his complaint. The delay and uncertainty from this caused Mr D some distress. There was no evidence of fault on the road resurfacing matter. The Council has agreed to apologise and make a payment to Mr D to acknowledge the distress caused.
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Herefordshire Council (20 001 618)
Statement Upheld Other 08-Mar-2021
Summary: Mr X complains the Council refuses to uphold its statutory duty to keep the highway free from obstacles. The Ombudsman will not investigate this complaint as it is outside his jurisdiction. Mr X has a remedy in court.
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London Borough of Newham (20 001 313)
Statement Not upheld Parking and other penalties 08-Mar-2021
Summary: Mr X complained, on behalf of Miss Y, about three parking tickets issued by the Council. The Ombudsman found no fault in the way the Council issued parking tickets to Miss Y or considered her appeals.