Newcastle upon Tyne City Council (20 011 700)

Statement Closed after initial enquiries Other 16-Mar-2021

Summary: Mrs X complains about the Council’s decision to close a bridge where she lives to traffic. We will not investigate this complaint as we are unlikely to find fault in the Council’s actions. We cannot achieve the outcome Mrs X is seeking. And she has not suffered any significant personal injustice.

Bristol City Council (20 011 839)

Statement Closed after initial enquiries Parking and other penalties 16-Mar-2021

Summary: We will not investigate this complaint about the Council’s decision to place the complainant on a waiting list for a parking permit. This is because there is insufficient evidence of fault by the Council.

Hampshire County Council (20 011 911)

Statement Closed after initial enquiries Highway repair and maintenance 16-Mar-2021

Summary: We will not investigate Mr X’s complaint that the Council failed to repair a road drain which caused damage to his car. It is reasonable for Mr X to use his legal remedy at court if he wishes to claim damages.

Transport for London (20 012 273)

Statement Closed after initial enquiries Parking and other penalties 16-Mar-2021

Summary: We cannot investigate this complaint about two Penalty Charge Notices. This is because the complainant appealed to the tribunal.

Portsmouth City Council (20 011 386)

Statement Closed after initial enquiries Rights of way 16-Mar-2021

Summary: Ms X complains the Council failed to protect registered rights of way which benefitted her property when it sold adjacent property to a developer. We will not investigate the complaint because it is a late complaint and because Ms X has a legal remedy against the Council which we would reasonably expect her to use.

Blackburn with Darwen Council (20 006 616)

Statement Closed after initial enquiries Highway repair and maintenance 15-Mar-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to do further works on a public footpath next to her house. Section 56 of the Highways Act 1980 Act provides Mrs X with an alternative court remedy to test the Council’s duty to repair the footpath, then apply to the court for an order for the Council to carry out repairs if that duty is confirmed. Mrs X’s claim of damage to her driveway is one of Council negligence. She may ask the Council to refer the claim to its insurers. If dissatisfied with the outcome, we would expect her to go to court, because only courts can rule on issues of negligence. We will not investigate Mrs X’s complaint about the Council’s complaint process because we do not intend to investigate the core issue giving rise to the complaint.

Hampshire County Council (20 011 802)

Statement Closed after initial enquiries Highway repair and maintenance 15-Mar-2021

Summary: We will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for Mr X to seek compensation through the courts.

Broxbourne Borough Council (20 011 427)

Statement Closed after initial enquiries Parking and other penalties 15-Mar-2021

Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because there is insufficient evidence of fault by the Council and because the complainant could have followed the statutory process and used her appeal rights.

London Borough of Hammersmith & Fulham (20 011 977)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2021

Summary: Mr X complains the Council unfairly issued him with a fine for entering into a box junction. Mr X wants the fine to be cancelled. We cannot investigate as Mr X appealed to an independent tribunal about the fine and we now therefore have no legal remit to become involved.

Torbay Council (20 011 399)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2021

Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued to his son Mr Y as it would have been reasonable for him to appeal. We will not investigate Mr X’s complaint about the Council’s handling of Mr Y’s challenge to the penalty charge notice as it is unlikely we would find fault causing Mr Y significant injustice.