Calderdale Metropolitan Borough Council (20 010 516)

Statement Closed after initial enquiries Traffic management 19-Feb-2021

Summary: We will not investigate this complaint about enforcement of a dropped kerb because it is unlikely we would find the Council at fault and the injustice cause is not significant enough to warrant our investigation.

East Sussex County Council (20 010 350)

Statement Closed after initial enquiries Parking and other penalties 19-Feb-2021

Summary: Mr X complained about the Council’s introduction of a parking scheme in his area which he says has displaced parking onto his street. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Brent (20 004 923)

Statement Upheld Parking and other penalties 18-Feb-2021

Summary: Mr X complained enforcement agents acting for the Council wrongly removed his vehicle for the former owner’s debt. The Council accepted the removal could have been avoided, apologised to Mr X and offered him £200 to recognise the distress it caused. The Council accepted fault and it agreed to provide the remedy it had already offered. We are satisfied with the Council’s actions and so we have completed our investigation.

Milton Keynes Council (20 002 966)

Statement Not upheld Parking and other penalties 18-Feb-2021

Summary: There is no evidence of fault in the way the Council decided to process refunds to permit holders when it suspended parking charges during Covid-19. It took into account relevant considerations when deciding to maintain its existing policy that permits would be refunded only on request. This was a decision the Council was entitled to make.

Swindon Borough Council (20 009 648)

Statement Closed after initial enquiries Parking and other penalties 18-Feb-2021

Summary: Mr X complained about the Council’s failure to prevent hazardous parking around a busy road junction. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Staffordshire County Council (19 020 198)

Statement Upheld Highway repair and maintenance 18-Feb-2021

Summary: Mr X complains the Council has failed to resolve the problem of flooding on the highway outside his house. And failed to respond to his complaints. We do not intend to investigate this complaint as we are satisfied with the action the Council proposes to take to reduce the flooding. We do not consider an investigation of the failures in the complaints procedure alone to be a good use of our resources.

Cheshire East Council (20 009 981)

Statement Closed after initial enquiries Highway repair and maintenance 18-Feb-2021

Summary: Mr X complained about the Council’s failure to resolve his complaints about traffic noise and vibration from a potholed road surface and defective street lighting in his area. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Transport for London (20 010 631)

Statement Closed after initial enquiries Parking and other penalties 18-Feb-2021

Summary: Mr X complains about Transport for London issuing him with a Penalty Charge Notice and its handling of the representations he made against it. We cannot not investigate the complaint because Mr X appealed to the London Tribunals and so the complaint falls outside our jurisdiction.

London Borough of Tower Hamlets (20 010 358)

Statement Closed after initial enquiries Other 18-Feb-2021

Summary: We will not investigate this complaint about an inaccurate statement made by the Council about the complainant. This is because there is insufficient evidence of injustice.

Cumbria County Council (20 010 500)

Statement Closed after initial enquiries Traffic management 18-Feb-2021

Summary: Mr X complained about the Council’s failure to provide speed cameras to reduce the number of motorists breaking the 30mph speed limit on his road. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.