Essex County Council (20 008 136)

Statement Closed after initial enquiries Other 23-Feb-2021

Summary: We cannot investigate this complaint that the terms and conditions of a speed awareness course breached the complainant’s statutory rights. This is because we can only investigate a council when it is carrying out at administrative function of the council. The Council does not operate the course as an administrative function but on behalf of the police.

East Sussex County Council (20 010 538)

Statement Closed after initial enquiries Traffic management 23-Feb-2021

Summary: Mr X complained about the Council’s failure to take action over his concerns about traffic management in an area where he lives. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Surrey County Council (20 010 406)

Statement Closed after initial enquiries Traffic management 23-Feb-2021

Summary: Ms X complained about the Council’s refusal to force Heavy Goods Vehicles to use a by-pass instead of the road where she lives. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault by the Council which warrants an investigation.

Somerset West and Taunton Council (20 010 234)

Statement Closed after initial enquiries Traffic management 23-Feb-2021

Summary: We will not investigate this complaint about people riding cycles and e-scooters on the pavement. It is unlikely we would find evidence of fault by the Council.

London Borough Of Barnet (20 011 008)

Statement Closed after initial enquiries Traffic management 22-Feb-2021

Summary: We have no jurisdiction to investigate this complaint because it is made by the governing body of a school.

West Sussex County Council (20 010 163)

Statement Closed after initial enquiries Highway repair and maintenance 22-Feb-2021

Summary: Mr X complains the Council has failed to repair the road where he lives. The Ombudsman does not intend to investigate this complaint because Mr X has the right to take court action.

City of York Council (20 004 703)

Statement Upheld Highway repair and maintenance 19-Feb-2021

Summary: Mr B complained that when work was undertaken on a public right of way, he was unable to use the advertised diversion. Mr B said he was stressed and inconvenienced by the actions of the Council because he was unable to use the diversions. Mr B said the Council breached the Equality Act 2010 because it did not consider the needs of disabled road users. We did not find fault with how the Council co-ordinated the diversion. We did find found fault with the Council’s complaint handling. The Council has agreed to apologise to Mr B to remedy the injustice caused.

Gateshead Metropolitan Borough Council (20 003 116)

Statement Not upheld Other 19-Feb-2021

Summary: Mr X complained about the Council’s decision to refuse his request for H-bar or keep clear markings on the road in front of his driveway. The Ombudsman found no fault in the Council’s decision making. It was entitled reach the decision it made.

Kingston Upon Hull City Council (20 009 642)

Statement Closed after initial enquiries Other 19-Feb-2021

Summary: Mrs X complained about the Council’s failure to accept liability for injuries which she suffered when she fell on an uneven pavement. We should not exercise discretion to investigate this complaint. This is because it is reasonable for Mrs X to seek a remedy in the courts if her claim against the Council’s insurers is unsuccessful.

London Borough of Islington (20 009 932)

Statement Closed after initial enquiries Parking and other penalties 19-Feb-2021

Summary: We will not investigate Mr X’s complaint about a penalty charge notice and actions of civil enforcement officers. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre to reinstate his right of appeal.