Housing archive 2016-2017


Archive has 676 results

  • Stevenage Borough Council (16 018 280)

    Statement Closed after initial enquiries Council house repairs 31-Mar-2017

    Summary: The Ombudsman cannot investigate Mr B's complaint about the way the Council dealt with his request for repairs because the complaint is about the Council's actions in managing its social housing.

  • Kettering Borough Council (16 015 858)

    Statement Closed after initial enquiries Managing council tenancies 31-Mar-2017

    Summary: The Ombudsman cannot investigate this complaint about court proceedings taken by the Council to evict the complainant.

  • London Borough of Hillingdon (16 014 243)

    Statement Not upheld Homelessness 31-Mar-2017

    Summary: Ms B complains about the Council's response to her request for housing assistance. The Council agrees its initial advice was incorrect. There is no other evidence of fault in how the Council responded to Ms B's request for advice and support.

  • Oxford City Council (16 013 404)

    Statement Closed after initial enquiries Homelessness 30-Mar-2017

    Summary: The Ombudsman will not investigate Ms B's complaint about the Council's allocation of a house to her. It was reasonable to expect Ms B to have used her right of appeal to the county court.

  • London Borough of Newham (16 011 374)

    Statement Upheld Homelessness 30-Mar-2017

    Summary: Ms X, an EEA national, complained about the way the Council handled her homelessness application and application to join the housing register in October 2015. While there was some delay, inaccurate advice and poor handling of a later application in March 2016 this did not significantly impact on Ms X's housing situation as the Council did not owe her a housing duty.

  • Birmingham City Council (16 011 315)

    Statement Upheld Other 30-Mar-2017

    Summary: The Council was at fault for not responding to Mr and Mrs A's original complaint. However, after they complained to the Chief Executive, it replied within the required timescale and addressed the matters they had raised.

  • London Borough of Haringey (16 005 304)

    Statement Upheld Homelessness 30-Mar-2017

    Summary: The Council told Ms Z about her housing priority band and how to apply for housing without fault. It delayed assessing her medical information but she did not suffer injustice as her housing priority did not change. The Council delayed making a previously agreed payment to Ms Z for nine months causing her financial hardship. The Council agreed to apologise and pay Ms Z in full.

  • Bath and North East Somerset Council (16 013 395)

    Statement Upheld Private housing 30-Mar-2017

    Summary: The Council's delivery partner and its contractor delayed in providing Mr B with a quote for replacement doors. As a result he may have lost out on grant funding.

  • London Borough of Waltham Forest (16 009 329)

    Statement Closed after initial enquiries Allocations 29-Mar-2017

    Summary: The Ombudsman cannot investigate Ms B's complaint about the suitability of her temporary accommodation. Complaints about anti-social behaviour by the other residents are the responsibility of the landlord, which is not the Council.

  • London Borough of Hackney (16 014 110)

    Statement Not upheld Other 29-Mar-2017

    Summary: Mr X says the Council is at fault for refusing his request for a disturbance payment following the compulsory purchase of his home. The Ombudsman has found no evidence of fault by the Council in its handling of this matter and therefore there are no grounds on which he can question the merits of the Council's decision. For this reason the Ombudsman has ended his investigation of this complaint.

;