Transport for London (21 008 461)

Statement Upheld Other 18-Mar-2022

Summary: Mr X complained the Authority wrongly refused his applications under its Light Van Scrappage Scheme. There was no fault in how the Authority assessed Mr X’s grant applications. However, it did not reply to some later messages from Mr X. This caused him avoidable frustration for which the Authority agreed to apologise.

Lancashire County Council (21 012 004)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2022

Summary: Mr X complains about a Penalty Charge Notice (PCN) and the conduct of an enforcement agent who clamped his vehicle. We have discontinued our investigation because Mr X can follow the statutory process set out in law and appeal to the court. Further, Mr X’s complaint about the conduct of the enforcement agent is premature.

London Borough of Camden (21 018 361)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2022

Summary: We will not investigate this complaint about three penalty charge notices the complainant received for moving traffic contraventions. He has appealed against one and could have appealed against the other two. There is no fault in the Council seeking to recover unpaid penalty charges.

Isle of Wight Council (21 016 669)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s Council Tax. This is because there is no evidence of fault in the Council’s actions. Mr X has raised other complaints which are late and affect all or most people in the Council’s area.

Derbyshire County Council (21 007 929)

Statement Upheld Other 17-Mar-2022

Summary: There was fault by the Council. There was poor communication by officers and the Council said it had refunded an application fee, when it had not. This complaint is upheld. Refunding the fee, and a payment towards Mr X’s time and trouble remedies the injustice caused.

London Borough of Barking & Dagenham (21 010 546)

Statement Not upheld Parking and other penalties 17-Mar-2022

Summary: Mr X complained the Council failed to respond to his challenge to a Penalty Charge Notice for a sign contravention. Mr X also complained he was threatened with court action. The Council was not at fault. It did respond to the challenge, but Mr X did not receive it.

London Borough of Waltham Forest (21 010 584)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2022

Summary: We cannot investigate Mr X’s complaint about the Council’s escalation of two penalty charge notices. This is because Mr X has applied to the court to challenge the Council’s actions. We will not investigate Mr X’s complaint about the Council’s pursuit of payment for the penalty charge notices as the injustice he claims stems from the court’s decisions rather than any fault by the Council.

Birmingham City Council (21 014 661)

Statement Closed after initial enquiries Traffic management 17-Mar-2022

Summary: We will not investigate this complaint about a penalty charge notice for not paying the charge to enter the Birmingham Clean Air Zone. The injustice caused to the complainant does not justify our involvement.

London Borough of Hackney (21 017 215)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2022

Summary: We cannot investigate this complaint about a penalty charge notice. Mr X appealed against it to London Tribunals and so the matter is now not within our legal remit.

Lancashire County Council (21 017 348)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to refuse permission for a disabled parking bay. There is insufficient evidence of fault which would warrant an investigation.