Durham County Council (21 017 278)

Statement Closed after initial enquiries Traffic management 22-Mar-2022

Summary: We will not investigate this complaint about traffic management. There is not enough evidence of administrative fault to justify an investigation.

Ashford Borough Council (21 017 610)

Statement Closed after initial enquiries Parking and other penalties 22-Mar-2022

Summary: We will not investigate this complaint about parking permits. This is because there is insufficient injustice to justify our involvement. Also, as we are unable to deal with the substantive issue it is not a good use of public resources to investigate the Council’s handling of Mr Y’s complaint.

Gloucestershire County Council (21 017 779)

Statement Closed after initial enquiries Rights of way 22-Mar-2022

Summary: We will not investigate this complaint about Modification Order. This is because it is late with no good reason to investigate it now.

London Borough of Enfield (21 017 870)

Statement Closed after initial enquiries Parking and other penalties 22-Mar-2022

Summary: We will not investigate this complaint about a disabled person’s parking bay which the Council installed outside the complainant‘s home in 2015. There is nothing to suggest fault by the Council.

Hampshire County Council (21 018 404)

Statement Closed after initial enquiries Highway repair and maintenance 21-Mar-2022

Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole which the Council failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim at court.

Birmingham City Council (21 015 622)

Statement Closed after initial enquiries Parking and other penalties 21-Mar-2022

Summary: We will not investigate this complaint about two Penalty Charge Notices. This is because the complainant could have appealed to the tribunal.

Transport for London (21 016 958)

Statement Closed after initial enquiries Parking and other penalties 21-Mar-2022

Summary: We will not investigate this complaint about the authority recovering a traffic penalty for a vehicle which Mrs X had sold. The penalty was submitted to the adjudicator at the London Tribunals, and this is the proper authority to consider traffic penalty appeals.

Transport for London (21 016 985)

Statement Closed after initial enquiries Traffic management 21-Mar-2022

Summary: We will not investigate this complaint about the Ultra Low Emission Zone because there is insufficient evidence of fault by the Authority.

Rossendale Borough Council (21 017 606)

Statement Closed after initial enquiries Other 21-Mar-2022

Summary: We will not investigate this complaint about the Council’s failure to correctly address correspondence to Mr X’s home. There is insufficient evidence of any substantial injustice which would warrant an investigation.

Kent County Council (21 008 142)

Statement Upheld Highway repair and maintenance 18-Mar-2022

Summary: Mr X complains about the way the Council responded to and dealt with his reports of flooding at his property caused by a blocked drain near to his home. We found no evidence of fault in the way the Council responded to Mr X’s concerns about the blocked drain. We found fault as the Council delayed in responding to Mr X’s request for the Council to install a road gulley near to his property. The Council has already apologised to Mr X for the delay which is a suitable remedy in this case. So, we have completed our investigation.