Lincolnshire County Council (21 018 372)

Statement Closed after initial enquiries Public transport 30-Mar-2022

Summary: We will not investigate this complaint about the Council’s failure to fulfil a pre-booked journey on its on-demand bus service. This is because there is insufficient injustice caused by the Council’s actions to warrant our intervention.

North East Combined Authority (21 018 034)

Statement Closed after initial enquiries Parking and other penalties 29-Mar-2022

Summary: We will not investigate this complaint about a penalty for an unpaid toll charge as any fault by the Authority has not caused significant injustice to the complainant.

London Borough of Lewisham (21 017 135)

Statement Closed after initial enquiries Parking and other penalties 29-Mar-2022

Summary: We will not investigate this complaint about the Council’s issuing of a Penalty Charge Notice to Ms X for a parking violation. This is because Ms X has appealed to London Tribunals and so the complaint falls outside our jurisdiction.

Transport for London (21 017 398)

Statement Closed after initial enquiries Traffic management 29-Mar-2022

Summary: We will not investigate this complaint about Penalty Charge Notices. This is because it is reasonable to expect Mr Y to appeal to the London Tribunals.

Surrey County Council (21 017 666)

Statement Closed after initial enquiries Traffic management 29-Mar-2022

Summary: Mr X complains about the Council’s policy of charging for the repainting of the H-bar across the dropped kerb at the end of his drive. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation.

Birmingham City Council (21 018 744)

Statement Closed after initial enquiries Highway repair and maintenance 28-Mar-2022

Summary: We will not investigate Mr B’s complaint that his home has been damaged due to the Council’s delay repairing the road outside his home. This is because it is reasonable for Mr B to take the Council to court, which is in the best position to decide the matter.

Cheshire East Council (21 011 937)

Statement Not upheld Highway repair and maintenance 28-Mar-2022

Summary: Mr X and Mr Y complained about the Council’s flood management near their property. We found no fault with the Council’s actions. We have completed our investigation.

London Borough of Barking & Dagenham (21 018 045)

Statement Closed after initial enquiries Traffic management 28-Mar-2022

Summary: We will not investigate this complaint about the Council’s dropped kerb policy. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council.

Royal Borough of Kensington & Chelsea (21 018 350)

Statement Closed after initial enquiries Parking and other penalties 28-Mar-2022

Summary: We will not investigate this complaint about Penalty Charge Notice and the actions of an enforcement agency. This is because the complainant can follow the statutory process.

City of York Council (21 016 988)

Statement Closed after initial enquiries Parking and other penalties 28-Mar-2022

Summary: We will not investigate this complaint about a Penalty Charge Notice because there is insufficient evidence of fault by the Council.