Transport for London (21 017 028)

Statement Closed after initial enquiries Other 14-Mar-2022

Summary: We will not investigate this complaint about Transport for London’s advice about compliance with its Ultra Low Emissions Zone requirements. There is insufficient evidence of fault which has caused any injustice to Ms X.

Canterbury City Council (21 016 491)

Statement Closed after initial enquiries Parking and other penalties 14-Mar-2022

Summary: We will not investigate this complaint about the use of technology in assessing charges in a car park. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

West Sussex County Council (21 016 584)

Statement Closed after initial enquiries Street furniture and lighting 14-Mar-2022

Summary: We will not investigate this complaint about how the Council dealt with concerns raised about a bus stop located outside the complainants property. This is because there is no evidence of fault in how the Council dealt with the matter.

North East Combined Authority (21 016 060)

Statement Closed after initial enquiries Parking and other penalties 14-Mar-2022

Summary: We will not investigate this complaint about charges for not paying the toll to use the Tyne Tunnels. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Authority has not caused the complainant injustice that warrants our involvement.

Surrey County Council (21 016 140)

Statement Closed after initial enquiries Other 14-Mar-2022

Summary: We will not investigate this complaint about the condition of a dropped kerb because there is insufficient evidence of fault by the Council.

City of Bradford Metropolitan District Council (21 016 313)

Statement Closed after initial enquiries Parking and other penalties 14-Mar-2022

Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention. The complainant had a right of appeal against the penalty charge notice and has asked a court to restore that right.

North Yorkshire County Council (21 017 090)

Statement Closed after initial enquiries Street furniture and lighting 11-Mar-2022

Summary: We will not investigate this complaint about street lighting. This is because there is not significant enough injustice to justify our involvement and it is not a good use of public resources to investigate how the Council handled the complaint where we are unable to deal with the substantive issue.

Devon County Council (21 008 218)

Statement Not upheld Public transport 11-Mar-2022

Summary: Mr B complained that the Council refused his application for a disabled person’s bus pass despite him suffering from profound hearing loss. We found no fault on the Council’s part.

East Sussex County Council (20 012 628)

Statement Closed after initial enquiries Parking and other penalties 11-Mar-2022

Summary: We will not investigate this complaint arising from the Council’s withdrawal of residents’ parking permits in 2019. Part of the complaint is late and there would be no worthwhile outcome from investigating more recent events.

Transport for London (21 012 262)

Statement Closed after initial enquiries Traffic management 11-Mar-2022

Summary: We will not investigate this complaint about Transport for London’s decision to refuse the complainant’s application for a resident’s discount for the congestion charge. This is because there is no evidence of fault affecting the decision.