London Borough of Waltham Forest (20 011 891)

Statement Closed after initial enquiries Parking and other penalties 23-Mar-2021

Summary: We will not investigate this complaint about penalty charge notices issued by the Council for bus lane contraventions. The complainant had a right of appeal against each penalty charge notice and can ask a court to restore that right if he says he did not receive a particular penalty charge notice.

Wiltshire Council (20 011 362)

Statement Closed after initial enquiries Other 22-Mar-2021

Summary: Mr X complained about the Council failing to maintain electric vehicle charging points at some of its car parking sites. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Wokingham Borough Council (20 011 858)

Statement Closed after initial enquiries Parking and other penalties 22-Mar-2021

Summary: We will not investigate this complaint that the Council did not properly explain that a car park would close at 6pm. This is because there is insufficient evidence of fault by the Council.

London Borough of Bromley (20 005 081)

Statement Not upheld Traffic management 19-Mar-2021

Summary: Ms D complained about the Council’s decision to place a zebra crossing in front of her house without consulting her. We find the Council was not at fault.

Manchester City Council (20 012 166)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2021

Summary: We will not investigate Mr X’s complaint about a penalty charge notice as it has been cancelled by the Council. This was Mr X’s desired outcome.

Milton Keynes Council (20 011 123)

Statement Closed after initial enquiries Other 19-Mar-2021

Summary: Mr X complained about the Council’s rejection of his enquiries about applying for a second vehicle crossing at his property. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Merton (20 011 953)

Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2021

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.

London Borough of Lewisham (20 012 489)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2021

Summary: We cannot investigate Mr X’s complaint that the Council issued two penalty charge notices for driving into a bus only area. Mr X has used his right of appeal to the London Tribunals.

London Borough of Newham (20 011 185)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for her to apply to the Traffic Enforcement Centre to reinstate her right of appeal.

Transport for London (20 011 396)

Statement Closed after initial enquiries Covid-19 18-Mar-2021

Summary: We shall not investigate Miss X’s complaint about Transport for London not refunding her Oyster card season ticket for the full period she wanted. An investigation would be unlikely to find fault but for which Miss X would have received the refund. It is also unlikely we could achieve the remedy Miss X wants.