Archive has 877 results
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Essex County Council (21 016 784)
Statement Closed after initial enquiries Special educational needs 07-Mar-2022
Summary: We cannot investigate this complaint about an education health and care needs assessment. The complainant has used her right to appeal to a tribunal and this places the matter outside our jurisdiction.
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Statement Upheld Other 07-Mar-2022
Summary: Ms X complained the Council failed to ensure her son, B, received suitable educational provision from October 2020 when he became too unwell to attend school. The Council has largely accepted it was at fault and has offered several remedies, which we find mainly remedy the injustice caused to Ms X and her son, B, who missed out on educational provision. We also find the Council at fault for taking a restrictive view of B’s individual circumstances, which focused on the provision of medical evidence before arranging alternative provision for B. To remedy this, the Council has agreed to apologise to Ms X and make several service improvements.
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Dudley Metropolitan Borough Council (21 005 971)
Statement Upheld Covid-19 07-Mar-2022
Summary: Mrs X is a foster carer. She complains about the way the Council dealt with safety concerns she raised about the home of the family adopting a child in her care. We find there was some fault by the Council in the way it responded. It has agreed to apologise to Mrs X.
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Surrey County Council (21 015 848)
Statement Closed after initial enquiries School admissions 07-Mar-2022
Summary: We will not investigate this complaint about the advice the Council gave to schools about school admissions. Investigation by us would be unlikely to lead to a different or worthwhile outcome.
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Buckinghamshire Council (21 004 622)
Statement Upheld Alternative provision 04-Mar-2022
Summary: Mr X complained the Council failed to provide his son, F, with alternative provision or any education between February 2020 and July 2021. The Council failed to provide alternative provision for F between September and December 2020. The Council agreed to pay Mr X a total of £1650 to acknowledge F’s lost educational opportunity and for the upset and uncertainty caused to him.
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Statement Upheld Special educational needs 04-Mar-2022
Summary: Miss X complained about delays in the Council assessing and meeting her child, Y’s, special educational needs between 2019 and 2021. The Council accepted there were significant delays in assessing and planning for Y’s needs and that it failed to provide a suitable education for over two years. The Council agreed to apologise to Y, pay the financial remedy it has now offered and a further payment to recognise the time and trouble caused to Miss X.
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Bristol City Council (21 007 446)
Statement Upheld Special educational needs 04-Mar-2022
Summary: Ms B complained about delays in the Education, Health and Care (EHC) process. She complained the Council failed to issue her son, C’s, final EHC plan within the statutory timeframe. We found fault with the Council. The Council agreed actions to remedy the injustice to Ms B.
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London Borough of Lambeth (21 014 129)
Statement Closed after initial enquiries Special educational needs 04-Mar-2022
Summary: We will not investigate Miss X’s complaint about the Council’s provision of an Education Health and Care Plan. We will not investigate issues previously considered and decided and there are no good reasons why the late complaint rule should not apply.
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Kirklees Metropolitan Borough Council (21 015 948)
Statement Closed after initial enquiries Other 03-Mar-2022
Summary: We cannot investigate this complaint about the Council’s practices regarding the provision of halal food in schools. This is because the law prevents us from investigating complaints about what happens in schools.
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Suffolk County Council (21 007 265)
Statement Upheld Special educational needs 03-Mar-2022
Summary: Ms X complained the Council failed to ensure provisions in an Education, Health and Care plan for her daughter, Y, were met. She also complained the Council delayed in securing Y a new school placement. This caused the family financial stress and Y missed out on education. We found the Council at fault and recommended it apologise to Ms X, pay her £2400 for loss of education; £500 for distress; £300 for delay and act to prevent recurrence.