Birmingham City Council (21 017 104)

Statement Closed after initial enquiries Council tax 27-Mar-2022

Summary: We will not investigate this complaint about council tax liability because the complainant can appeal to the Valuation Tribunal.

Herefordshire Council (21 017 547)

Statement Upheld Council tax 27-Mar-2022

Summary: Ms X complains about errors made by the Council to her council tax account. We will not investigate this complaint because the matter has been remedied.

Herefordshire Council (21 018 306)

Statement Closed after initial enquiries Council tax 25-Mar-2022

Summary: We will not investigate this complaint about how the Council has calculated the Adult Social Care precept in Mr X’s council tax bill. This is because it affects all or most of the people in the Council’s area and is outside our jurisdiction.

King's Lynn & West Norfolk Council (21 011 236)

Statement Not upheld Covid-19 25-Mar-2022

Summary: There was no fault in how the Council considered an application for business rates relief under the expanded retail discount scheme. Although the complainant disagrees with the Council’s view, the Council was entitled to make the decision it did, and we have no grounds to criticise it. We have therefore completed our investigation.

Harlow District Council (21 011 768)

Statement Not upheld Covid-19 25-Mar-2022

Summary: Miss X complained the Council unfairly refused her a business grant and was poor in its communications, causing financial loss and distress. We find no evidence of fault by the Council.

Preston City Council (21 018 225)

Statement Closed after initial enquiries Council tax 24-Mar-2022

Summary: We will not investigate this complaint about the Council refusing to exempt Mr X’s property from council tax liability during a renovation. This is because Mr X can ask the valuation tribunal to consider liability.

London Borough of Wandsworth (21 018 274)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to recover housing benefit it had overpaid. This is because it is not unreasonable to expect the complainant to have used his right of appeal.

London Borough of Redbridge (21 016 464)

Statement Closed after initial enquiries Council tax 24-Mar-2022

Summary: We will not investigate this complaint about Council tax liability. The complaint involves the start of court action. It would also be reasonable for Mr and Mrs X to appeal to the Valuation Tribunal.

Knowsley Metropolitan Borough Council (21 017 231)

Statement Closed after initial enquiries Council tax 24-Mar-2022

Summary: We will not investigate this complaint about the Council wrongly closing the complainant’s council tax account, resulting in her owing £1600 in council tax. This is because the Council has agreed to issue an explanation and apology. We could not add to the Council’s investigation.

London Borough of Barnet (21 017 894)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Mar-2022

Summary: We will not investigate this complaint about how the Council handled a housing benefit appeal. The Council has already investigated and provided a remedy where it identified fault and we would not achieve a different outcome.