Birmingham & Solihull Mental Health Trust (20 002 158a)

Statement Not upheld Mental health services 23-Feb-2021

Summary: We consider an Approved Mental Health Professional and a Community Psychiatric Nurse appropriately supported Mr L before and after the decision to detain him under section 2 of the Mental Health Act.

East Sussex Healthcare NHS Trust (19 007 535a)

Statement Upheld Community hospital services 23-Feb-2021

Summary: The complainant, Mrs C, says the Council and the Trust failed to provide her late father, Mr J, with sufficient occupational health equipment and physiotherapy to enable him to achieve his potential for rehabilitation. She also said the lack of care planning and therapy had an adverse impact on her mother’s caring role and left her with out-of-pocket expenses. We found the Trust was at fault in the way it decided to reprioritise a referral from a doctor, and this led to a delay in physiotherapy being provided. The Council took too long to provide equipment better suited to Mr J’s needs. The Council and the Trust have agreed to our recommendations and will apologise in writing to Mrs C’s mother, make an acknowledgement payment in recognition of the injustice caused and act to improve the response to referrals and record-keeping.

Oxford Health NHS Foundation Trust (19 017 100a)

Statement Not upheld Other 17-Feb-2021

Summary: The Ombudsmen find no fault in a Council and Trust’s decision not to implement the recommendations of an investigating officer. The complaints policy sets out that investigations will be subject to senior approval and the Trust provided reasons for setting the investigator’s findings aside.

Carlton Court Care Home (19 021 064a)

Statement Closed after initial enquiries Care and treatment 15-Feb-2021

Summary: Mr B complains about the care and support provided to his wife’s late cousin, Miss J, while resident in a home partly funded by the Council and the Clinical Commissioning Group. Mr B says Miss J suffered continuous weight loss and was unlawfully strapped to a chair for long periods by the Home during the last six months of her life. Mr B also complained about the decision to discharge Miss J from hospital and a failure to readmit her to hospital. Mr B’s complaint to the Ombudsmen is late and it is unlikely we can add to the previous investigation completed by the Council or achieve the outcome he wants.

NHS Barnet Clinical Comissioning Group (19 021 064b)

Statement Closed after initial enquiries Community hospital services 15-Feb-2021

Summary: Mr B complains about the care and support provided to his wife’s late cousin, Miss J, while resident in a home partly funded by the Council and the Clinical Commissioning Group. Mr B says Miss J suffered continuous weight loss and was unlawfully strapped to a chair for long periods by the Home during the last six months of her life. Mr B also complained about the decision to discharge Miss J from hospital and a failure to readmit her to hospital. Mr B’s complaint to the Ombudsmen is late and it is unlikely we can add to the previous investigation completed by the Council or achieve the outcome he wants.

Leicestershire Partnership NHS Trust (20 005 451a)

Statement Closed after initial enquiries Other 15-Feb-2021

Summary: Mr B complained about historical allegations made about him in 2017 which the Council investigated under its safeguarding procedures. He said the Council did not tell him it had recorded the allegations in line with its safeguarding procedures. Mr B complains this meant that in 2019 the NHS Trust acted on the historical allegations to restrict visits to his daughter who is under the care of the Trust. Mr B’s complaint about the historical allegations is late and he could have complained to us earlier. We cannot achieve the outcome he wants. Mr B can complain to us about more recent matters once the Trust has sent him a final response.