Lincolnshire County Council (20 004 464)

Statement Not upheld Charging 15-Mar-2021

Summary: There is no fault in the Council’s decision making during the financial assessment process. The Council has considered the law, guidance and reached a decision that deprivation of capital has occurred. The Council has reached a view on the amount of capital it will disregard without fault. New explanations of the gifting made at appeal had not been made to the Council before and it is at the Council’s discretion if it wants to consider a new assessment of this information.

London Borough of Harrow (20 009 709)

Statement Upheld Transport 15-Mar-2021

Summary: Miss X complained the Council wrongly refused her application for a Disabled Person’s Parking (Blue) Badge. The Council failed to cross-check its existing records, but there is no evidence this would have affected the outcome of Miss X’s application. The Council reviewed its process for cross-checking existing information when considering Blue Badge applications. We were satisfied with the action the Council took, so we completed our investigation.

Parkcare Homes Limited (20 008 237)

Statement Closed after initial enquiries Residential care 12-Mar-2021

Summary: Miss X complains the care provider lost or damaged her mother’s possessions. We will not investigate Miss X’s complaint. This is because it is unlikely we could add anything to the care provider’s response and it is reasonable for Miss X to use the legal remedy available to her.

Norfolk County Council (20 009 935)

Statement Closed after initial enquiries Assessment and care plan 12-Mar-2021

Summary: Mr X complained about the Council’s failure to communicate with him about his mother’s care. We will not investigate the complaint because it is unlikely we would find fault.

Burlington Care (Yorkshire) Limited (19 018 311)

Statement Upheld Residential care 12-Mar-2021

Summary: Mr X said the Burlington care home his father, Mr Y, stayed at for respite failed to care for him properly. He says Mr Y suffered injustice because of avoidable falls, isolation and weight loss. Mr X says he was personally affected because he was effectively ‘on call’ to help with Mr Y’s care and he does not consider he should have to pay the full invoice for poor care. We consider the home should have taken more care over Mr Y’s admission. Although it says it admits dementia residents, it is not a dementia unit and should have exercised caution at admission. However, it was not fully informed of Mr Y’s condition. To bring about resolution, I have recommended that the home reduce Mr Y’s invoice.

Cheshire West & Chester Council (20 000 228)

Statement Upheld Residential care 12-Mar-2021

Summary: Mrs B complained in respect of her mother Mrs C about the actions taken by a Care Provider supported by the Council, when Mrs C’s behaviour escalated on two occasions. She complains that Mrs C was in effect evicted from the Care Provider’s care home and spent 40 days in hospital unnecessarily. We find some fault in the Council’s actions and it has agreed to pay Mrs B £350 for the injustice caused.

South Gloucestershire Council (20 001 852)

Statement Not upheld Residential care 12-Mar-2021

Summary: Miss E complains about the care her father received in a nursing home. She says poor care led to his avoidable death. We do not find any fault. Mr E was approaching the end of his life. The care provider gave him appropriate end of life care, including following instructions from other organisations. So we do not uphold the complaint.

Manchester City Council (20 010 109)

Statement Closed after initial enquiries Charging 11-Mar-2021

Summary: We will not investigate Mr X’s complaint about his mother Mrs X paying a significant top-up payment for her nursing home placement since 2017. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.

London Borough of Lambeth (20 011 002)

Statement Closed after initial enquiries Transport 11-Mar-2021

Summary: We will not investigate this complaint about the Council’s decision not to issue the complainant with a Blue Badge. This is because the Council has reviewed the application and decided to issue a badge.

Cumbria County Council (20 003 857)

Statement Upheld Domiciliary care 11-Mar-2021

Summary: We will not investigate Ms B’s complaint about the Councils failure to provide care and support when requested. This is because the Council has apologised for the failings in this case and advised Ms B it has restructured its short-term care team to minimise the risk of a similar occurrence. It is unlikely further investigation could add to this or make a different finding.