Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

*** We are consulting on our Corporate Strategy for 2015-18 - we welcome your views ***

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

CYP issues

New edition of newsletter for children and young people's advocacy organisations is now available

LGO welcomes Government's response to PASC reports

The Public Administration Select Committee (PASC) has today published the Government’s response to two of the committee’s reports: 'More Complaints Please!’, and 'Time for a People’s Ombudsman Service'.

Hillingdon girl now looks forward to a stable family life following ombudsman investigation

A disabled Hillingdon girl will now have stability in her life for the first time, following an investigation by the Local Government Ombudsman (LGO).