Proper timescales must be followed when deciding homelessness applications, LGO reminds councils
Councils are being reminded to decide homeless applications promptly and effectively by the Local Government Ombudsman (LGO), following an investigation about a London council.
Councils reminded they can contract out services, but they cannot contract out accountability
The Local Government Ombudsman (LGO) is reminding councils that although they can contract out services, they remain responsible for the quality of any service those contractors provide, and for addressing any complaints users of services may have. This accountability remains irrespective of whether the provider is a private company, a third sector organisation or another publicly-funded body.
Families may be paying too much for social care, Ombudsman reports
The cost of residential care is a serious public concern. When they turn to their council for help vulnerable people and their families need to have the confidence that they are being given accurate information about the charges that they face.