Radical complaint handling drive initiated by leading health and social care organisations
Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.
LGO report highlights how information about complaints can inform care choices
People who are choosing care for themselves or their loved ones are being reminded they can access information about how different providers respond to complaints.
Not providing same sex carers can impact dignity, says Ombudsman
An investigation by the Local Government Ombudsman (LGO) has highlighted the need for care providers to make every effort to supply vulnerable clients with same-sex carers, after a family was left without respite for more than two years.