Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

*** We are consulting on our Corporate Strategy for 2015-18 - we welcome your views ***

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Derbyshire schoolgirls move within same village and lose school bus pass

Our investigation report highlights how councils should operate a fair and accessible school transport review process.

Admissions authorities reminded about proper vacancy process

Admissions authorities across England are being urged to remind their schools about the proper process for filling places following a complaint to the Local Government Ombudsman (LGO).

CYP issues

New edition of newsletter for children and young people's advocacy organisations is now available