Local Government Ombudsman

Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

LGO welcomes select committee’s report on public service complaints

The Local Government Ombudsman (LGO) has welcomed the report on the inquiry into public sector complaint handling by the Public Administration Select Committee (PASC).

Family with left without adequate support after Birmingham City Council failed to help

A family, whose son with special needs was presenting very challenging behaviour, was left without support despite calling on Birmingham City Council for help, the Local Government Ombudsman (LGO) has found.

Devon teenager’s future education uncertain after county council fails to follow own procedures

Devon County Council denied a teenager with severe disabilities a place at a specialist college because officers failed to follow the proper procedure, an investigation by the Local Government Ombudsman (LGO) has found.

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