Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Proper timescales must be followed when deciding homelessness applications, LGO reminds councils

Councils are being reminded to decide homeless applications promptly and effectively by the Local Government Ombudsman (LGO), following an investigation about a London council.

Councils reminded they can contract out services, but they cannot contract out accountability

The Local Government Ombudsman (LGO) is reminding councils that although they can contract out services, they remain responsible for the quality of any service those contractors provide, and for addressing any complaints users of services may have. This accountability remains irrespective of whether the provider is a private company, a third sector organisation or another publicly-funded body.

Families may be paying too much for social care, Ombudsman reports

The cost of residential care is a serious public concern. When they turn to their council for help vulnerable people and their families need to have the confidence that they are being given accurate information about the charges that they face.