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Call us on 0300 061 0614
Complained to the council?
Still not satisfied?
Young peopleWhat can the LGOdo for you?
The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations,
including education admissions appeal panels and adult social care providers (such as care homes and home care providers).
It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.
Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.
Consultation to create a single public services ombudsman
Local Government Ombudsman (LGO) responds to the consultation to create a single public services ombudsman
Public scrutiny of complaints should be encouraged
The Local Government Ombudsman (LGO) is reminding councils of the importance of positively responding to and learning from complaints.
Ombudsman seeing fewer homelessness complaints, but issue not gone away
The Local Government Ombudsman (LGO) is needing to investigate fewer complaints about families living in unsuitable bed and breakfast accommodation, but a recent case shows the issue has not disappeared.
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