Kent care provider refuses to refund bereaved family, despite independent investigation
The Local Government Ombudsman (LGO) has criticised a Gillingham care home for refusing to repay more than £6,000 it owes to a family following an independent investigation.
Adult social care complaints to the Ombudsman on the increase
The Local Government Ombudsman (LGO) is publishing its complaints statistics for adult social care – including data for both councils and independent care providers – in its Annual Review of Adult Social Care Complaints 2014/15.
Councils must have oversight of transition planning for all pupils with SEN, says Ombudsman
Councils should be aware of their responsibilities for transition planning for young people with Special Educational Needs the Local Government Ombudsman (LGO) has said.