Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

ASC matters

The latest edition of our adult social care newsletter, ASC matters is now available.

Ombudsman challenges Wigan school to address the flaws in its admissions appeals process

A Wigan secondary school whose admissions appeals process was found to contain a number of errors has been asked to offer fresh hearings to families failed by its system.

Pitfalls of the schools admissions appeals process highlighted in two LGO reports.

The Local Government Ombudsman (LGO) is highlighting examples of some of the errors that can be made by English schools admissions panels after finding problems with two different appeals processes in Hull and London.