Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

*** We are consulting on our Corporate Strategy for 2015-18 - we welcome your views ***

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Local Government Ombudsman Annual Report and Accounts published

The Local Government Ombudsman (LGO) has published its annual report and accounts for 2013-2014.

Ombudsman publishes local authority complaint statistics in new report

The Local Government Ombudsman (LGO) has published its review of local government complaints for 2013/14.

ASC Matters newsletter

The latest edition of our Adult Social Care newsletter, ASC Matters is now available.