Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Kent care provider refuses to refund bereaved family, despite independent investigation

The Local Government Ombudsman (LGO) has criticised a Gillingham care home for refusing to repay more than £6,000 it owes to a family following an independent investigation.

Adult social care complaints to the Ombudsman on the increase

The Local Government Ombudsman (LGO) is publishing its complaints statistics for adult social care – including data for both councils and independent care providers – in its Annual Review of Adult Social Care Complaints 2014/15.

Councils must have oversight of transition planning for all pupils with SEN, says Ombudsman

Councils should be aware of their responsibilities for transition planning for young people with Special Educational Needs the Local Government Ombudsman (LGO) has said.