Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Radical complaint handling drive initiated by leading health and social care organisations

Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.

LGO report highlights how information about complaints can inform care choices

People who are choosing care for themselves or their loved ones are being reminded they can access information about how different providers respond to complaints.

Not providing same sex carers can impact dignity, says Ombudsman

An investigation by the Local Government Ombudsman (LGO) has highlighted the need for care providers to make every effort to supply vulnerable clients with same-sex carers, after a family was left without respite for more than two years.