Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Councils urged to ensure complaints about contractors are handled properly

Councils need to assure themselves that complaints investigations carried out by their contractors are conducted rigorously, the Local Government Ombudsman (LGO) is advising.

Local Government Ombudsman Annual Report and Accounts 2014/15 published

The Local Government Ombudsman (LGO) has published its annual report and accounts for the year 2014-15.

Ombudsman report suggests council complaints system under pressure

The Local Government Ombudsman (LGO) has warned that the complaints system in local government is under increasing pressure, in a new report.