Advice on comparing statistics across years

In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. Consider comparing individual council uphold rates against the average rate rather than against previous years.

In 2020-21 we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Wycombe District Council

Annual statistics ?Find out more about annual statistics

  • Complaints upheld

    100% of complaints we investigated were upheld.

    This compares to an average of 51% in similar authorities.

    1 upheld decision

    View upheld decisions

    Statistics are based on a total of 1 detailed investigations for the period between 1 April 2021 to 31 March 2022

  • Compliance with Ombudsman recommendations

    0% of cases we were satisfied the Council had successfully implemented our recommendations.

    This compares to an average of 100% in similar authorities.

    Statistics are based on a total of 0 compliance outcomes for the period between 1 April 2021 to 31 March 2022

  • Satisfactory remedies provided by the Council

    In 100% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.

    This compares to an average of 20% in similar authorities.

    1 satisfactory remedy decision

    Statistics are based on a total of 1 detailed investigations for the period between 1 April 2021 to 31 March 2022

    View all satisfactory remedy decisions

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

View annual letters

Public reports ?Find out more about public reports

In the last nine years, the Ombudsman has published the following public interest reports against Wycombe District Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 18 018 396

Category: Housing

Sub Category: Allocations

  • The Council agreed to review its procedures to ensure applicants are informed of their rights for a review of decisions made in relation to housing allocation decisions.

1

Service improvements agreed by Wycombe District Council

View all

Last updated: 4 April 2015

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