Wycombe District Council (18 018 876)

Statement Upheld Planning applications 15-Aug-2019

Summary: Mr B complained about the way in which the Council granted planning permission for development near his property. We found there was fault by the Council for including the wrong separation distance in the case officer’s report but consider this error did not affect the decision that was made.

Wycombe District Council (18 018 396)

Statement Upheld Allocations 11-Sep-2019

Summary: Ms X complained the Council delayed in dealing with two housing applications she submitted and then placed her family in the wrong priority banding. The Council has already admitted it was at fault when it delayed in dealing with the second housing application Ms X made. However, this did not cause her a significant personal injustice. The Council was also at fault when it failed to inform Ms X of her right to a review. The Council should review its procedures to help prevent similar faults occurring in the future. There was no fault in the way the Council decided Ms X’s priority banding.

Wycombe District Council (19 007 467)

Statement Upheld Refuse and recycling 29-Jan-2020

Summary: There was fault in the inconsistent waste and recycling collection services the complainant has received. The Council has taken steps to improve the service, which appear to have had some effect. However, it has also agreed to recognise the time and trouble Mrs W has been put to in pursuing the matter.