• By training or other means remind relevant staff of the importance of completing the actions recommended at stage 2 and stage 3 of the statutory complaints procedure in a timely manner and within agreed timescales.• Provide the Ombudsman with evidence that the Council has completed the stage 2 recommendation “implement service improvements to ensure needs assessments are properly completed by gathering sufficient information from relevant service users and professionals. And the Council to ensure assessment reports are correctly completed and the contents explained to service users to ensure they understand the contents and how the Council’s decisions were reached”.