Wiltshire Council (23 003 364)

Statement Upheld Assessment and care plan 11-Dec-2023

Summary: Mrs X complained the Council’s assessments of Mr Y’s care and support needs were not person centred enough and have not taken account of his views or wishes. Mrs X also complained about a lack of support and guidance from the Council in managing Mr Y’s dysregulation and challenging behaviour. There was no fault in the way the Council assessed Mr Y’s needs. There was fault when the Council failed to update Mr Y’s assessment with details about his challenging behaviours. The Council apologised and updated Mr Y’s assessment. This remedies the injustice.