Case Ref: 24 010 702 Category: Education Sub Category: Special educational needs

• The Council will remind relevant officers of the need to issue written warning letters before imposing contact restrictions for those considered to be unreasonably persistent and/or displaying unreasonable behaviour. This is in line with the Council’s published policy.

Case Ref: 24 008 913 Category: Adult care services Sub Category: Assessment and care plan

• By training or other means, the Council will remind relevant members of staff of the need to complete reviews within a reasonable timescale and not allow cases to drift.

Case Ref: 24 003 266 Category: Education Sub Category: Special educational needs

• The Council agreed to share this decision with relevant staff to ensure that the Council keeps relevant contemporaneous notes about any decision it makes about its section 19 duty and remind relevant staff of the importance of issuing EHC Plans within the statutory timeframes following an annual review.

Case Ref: 24 002 365 Category: Adult care services Sub Category: Assessment and care plan

• The Council will set out the steps it has taken to ensure, where carer respite needs are identified in carers’ assessments, it gives proper consideration of how those needs should be met.

Case Ref: 24 001 750 Category: Education Sub Category: Special educational needs

• Remind relevant staff of the need to act promptly in identifying and arranging interim education when a child cannot attend school;
• Review its record-keeping and communication practice in EOTAS and alternative provision cases to ensure families are kept appropriately updated.

Case Ref: 24 012 207 Category: Education Sub Category: Special educational needs

• The Council will put together an action plan detailing what action it is or has been taking to reduce the delays of issuing draft and final amended Education, Health and Care Plans following annual review meetings.

Case Ref: 24 008 795 Category: Education Sub Category: School transport

• The Council will ensure it has processes in place to follow up Tribunal orders and make sure they are fully implemented.
• The Council will ensure transport officers understand they can provide financial remedies (in addition to reimbursing mileage) via the complaints process and do need to signpost complainants to make insurance or litigation claims when there has been fault by the Council causing injustice.

Case Ref: 24 007 403 Category: Adult care services Sub Category: Direct payments

• By training or other means remind relevant staff of the importance of completing service users’ care needs reassessments and mental capacity act assessments in a timely manner.

Case Ref: 24 004 519 Category: Adult care services Sub Category: Assessment and care plan

• Provide an action plan showing the steps the Council has taken or intends to take to ensure cases are now being allocated promptly and that it is completing financial assessments within its four week target time.

Case Ref: 24 003 896 Category: Adult care services Sub Category: Assessment and care plan

• Within three months, the Council should consider the lessons learned from this complaint. It should write to Mr B and set out the action it has already taken, and any further planned action, in relation to:• ensuring s12 medical recommendations have not expired / are about to expire when a repeat MHA assessment is carried out by an AMHP • ensuring complaints about s12 doctors under the MHA are routed to the appropriate organisation to investigate and respond to.