Case Ref: 23 020 491 Category: Education Sub Category: Special educational needs

• Provide or produce a plan to confirm the actions taken to ensure EHC Plans are issued within statutory timescales including what actions the Council are taking to address the delays in allocating cases to Educational Psychologists.

Case Ref: 23 020 411 Category: Education Sub Category: Special educational needs

• The Council agreed to provide training to all relevant staff about transferring Education, Health and Care Plans between councils and its procedures for handling such transfers.

Case Ref: 23 020 341 Category: Adult care services Sub Category: Assessment and care plan

• Provide or draw up an action plan with timescales to show how the Council is or tackling the excessive times in carrying out care needs assessments. This is to reduce the time service users are waiting for their care needs to be assessed.
• By training or other means, remind staff carrying out care needs assessments that such assessments should be person centred and fully involve the service user in decisions about their care

Case Ref: 23 020 172 Category: Education Sub Category: Special educational needs

• The Council agreed to share this decision with officers involved in issuing final EHC Plans to remind them the importance of timely issuing of amended EHC Plans following annual reviews.

Case Ref: 23 019 984 Category: Education Sub Category: Special educational needs

• The Council will remind SEND officers: to make a record of its consideration of whether it owes a Section 19 duty to provide children not attending school with alternative provision, at the time it becomes aware;to record that where a school is providing support and alternative provision that the Council has considered whether that provision is suitable; andkeep oversight of children receiving alternative provision from schools to ensure arrangements remain appropriate or whether it needs to step in and make arrangements itself.
• The Council will review its communication and information sharing processes between departments to ensure that where there is evidence that a child is not attending school that it is communicated to the relevant officers so a decision can be made, at the time, whether a Section 19 duty is owed to provide the child with alternative provision.
• The Council will review its communication process with schools to ensure information about children not attending school is passed to the Council at the earliest opportunity.

Case Ref: 23 019 530 Category: Education Sub Category: Special educational needs

• The Council will complete a review of the stage two complaint delay and provide an action plan to ensure any backlog of complaints is cleared and its complaints policy timeframes can be adhered to.
• The Council will make sure there is a process in place for its special educational needs and disability team to ensure the education, health and care needs assessment process is not impacted by staff absence.

Case Ref: 23 019 373 Category: Children's care services Sub Category: Looked after children

• The Council has agreed to send us an action plan which sets out what it has done, and what it will do, to avoid future failings similar to those identified in Mr B’s complaint (relating to social work practice when working with children in care).

Case Ref: 23 017 969 Category: Adult care services Sub Category: Direct payments

• The Council will remind officers how ‘best value’ is to be determined and that this must not just be the cheapest option but be determined with consideration of he relevant matters set out in the Care Act and Guidance.

Case Ref: 23 016 015 Category: Education Sub Category: Special educational needs

• Remind relevant staff of the Council's duty to secure education and EHCPprovision for children not able to attend school.

Case Ref: 23 014 091 Category: Adult care services Sub Category: Charging

• The Council will give staff in its adult social care service refresher training or guidance on giving clear information about charging for adult social care. It will also remind staff that verbal advice should be confirmed in writing.
• The Council will review its adult social care financial assessment practice to identify any systemic issues leading to delays and consider ways to reduce wait times.