Case Ref: 25 003 836 Category: Adult care services Sub Category: Transport

• The Council will review the faults identified in this complaint and produce/amend practice guidance to officers so they correctly apply paragraphs 3.4 and 4.9 when looking at how people access day support. In particular that they properly consider whether there is a suitable alternative before making the decision to remove funding for transport to day support and they are mindful of the general wellbeing principle

Case Ref: 25 003 813 Category: Adult care services Sub Category: Transport

• The Council will review the faults identified in this complaint and produce/amend practice guidance to officers so they correctly apply paragraphs 3.4 and 4.9 when looking at how people access day support. In particular that they properly consider whether there is a suitable alternative before making the decision to remove funding for transport to day support, and they are mindful of the general wellbeing principle and the impact of decisions on carers.

Case Ref: 24 016 899 Category: Adult care services Sub Category: Assessment and care plan

• In writing, remind officers to complete assessments within a reasonable time frame.

Case Ref: 24 012 905 Category: Education Sub Category: Special educational needs

• The Council agreed to produce an action plan showing how it will meet the statutory timescales for needs assessments and issuing Education, Health and Care plans.

Case Ref: 24 003 266 Category: Education Sub Category: Special educational needs

• The Council agreed to share this decision with relevant staff to ensure that the Council keeps relevant contemporaneous notes about any decision it makes about its section 19 duty and remind relevant staff of the importance of issuing EHC Plans within the statutory timeframes following an annual review.

Case Ref: 24 001 750 Category: Education Sub Category: Special educational needs

• Remind relevant staff of the need to act promptly in identifying and arranging interim education when a child cannot attend school;
• Review its record-keeping and communication practice in EOTAS and alternative provision cases to ensure families are kept appropriately updated.

Case Ref: 24 012 207 Category: Education Sub Category: Special educational needs

• The Council will put together an action plan detailing what action it is or has been taking to reduce the delays of issuing draft and final amended Education, Health and Care Plans following annual review meetings.

Case Ref: 24 008 795 Category: Education Sub Category: School transport

• The Council will ensure it has processes in place to follow up Tribunal orders and make sure they are fully implemented.
• The Council will ensure transport officers understand they can provide financial remedies (in addition to reimbursing mileage) via the complaints process and do need to signpost complainants to make insurance or litigation claims when there has been fault by the Council causing injustice.

Case Ref: 24 007 403 Category: Adult care services Sub Category: Direct payments

• By training or other means remind relevant staff of the importance of completing service users’ care needs reassessments and mental capacity act assessments in a timely manner.

Case Ref: 24 004 519 Category: Adult care services Sub Category: Assessment and care plan

• Provide an action plan showing the steps the Council has taken or intends to take to ensure cases are now being allocated promptly and that it is completing financial assessments within its four week target time.